CFPB Consumer Complaint Profile
NEXA Mortgage, LLC
What 82 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 82
- Total complaints
- Mid-range
- 23
- Last 12 months
- 78%
- Timely response
- Bottom decile
- 28
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, NEXA Mortgage, LLC sits at #1453, with 82 complaints logged. It posts a 78% on-time response rate, the 8th percentile among companies with 100+ complaints.
- #1453
- of 3,843 companies by volume
- 78%
- on time (8th pctile)
- Mortgage
- most-complained product
- 28
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NEXA Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
78% Among the lowest higher than 8% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 2 |
| 2021 | 14 |
| 2022 | 15 |
| 2023 | 9 |
| 2024 | 14 |
| 2025 | 21 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NEXA Mortgage, LLC
NEXA Mortgage, LLC carries 82 complaints in the CFPB's database, 23 of them filed within the past 12 months. Consumers spanning 28 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against NEXA Mortgage, LLC draw a 78% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, 6.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NEXA Mortgage, LLC have?
The CFPB has logged 82 complaints against NEXA Mortgage, LLC to date, of which 23 came in over the last 12 months.
Does NEXA Mortgage, LLC respond to complaints on time?
NEXA Mortgage, LLC has a 78% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for NEXA Mortgage, LLC?
The most complained-about product for NEXA Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with NEXA Mortgage, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against NEXA Mortgage, LLC - see all issues and counts above.
How do I file a complaint against NEXA Mortgage, LLC?
You can file a complaint against NEXA Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NEXA Mortgage, LLC?
The CFPB has recorded complaints against NEXA Mortgage, LLC from 28 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NEXA Mortgage, LLC have?
The CFPB has logged 82 complaints against NEXA Mortgage, LLC to date, of which 23 came in over the last 12 months.
Does NEXA Mortgage, LLC respond to complaints on time?
NEXA Mortgage, LLC has a 78% timely response rate to CFPB complaints. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for NEXA Mortgage, LLC?
The most complained-about product for NEXA Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with NEXA Mortgage, LLC?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against NEXA Mortgage, LLC - see all issues and counts above.
How do I file a complaint against NEXA Mortgage, LLC?
You can file a complaint against NEXA Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NEXA Mortgage, LLC?
The CFPB has recorded complaints against NEXA Mortgage, LLC from 28 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.