CFPB Consumer Complaint Profile
Nexus Nova LLC
Consumers have filed 33 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 33
- Total complaints
- Mid-range
- 25
- Last 12 months
- 97%
- Timely response
- Below median
- 16
- States affected
The verdict
Nexus Nova LLC ranks #2243 of 3,843 financial companies by CFPB complaint volume, with 33 complaints on record. It posts a 97% on-time response rate, the 39th percentile among companies with 100+ complaints.
- #2243
- of 3,843 companies by volume
- 97%
- on time (39th pctile)
- Mortgage
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Nexus Nova LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2023 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2023 to 21 in 2025 (2023 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 2 |
| 2025 | 21 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Nexus Nova LLC
The CFPB Consumer Complaint Database has logged 33 complaints against Nexus Nova LLC overall, with 25 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Nexus Nova LLC posts a 97% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Nexus Nova LLC have?
The CFPB has logged 33 complaints against Nexus Nova LLC to date, of which 25 came in over the last 12 months.
Does Nexus Nova LLC respond to complaints on time?
CFPB complaints against Nexus Nova LLC draw a 97% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Nexus Nova LLC?
Among all products tied to Nexus Nova LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nexus Nova LLC?
The most common issue reported by consumers about Nexus Nova LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Nexus Nova LLC?
You can file a complaint against Nexus Nova LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nexus Nova LLC?
Consumers in 16 states and territories have filed complaints about Nexus Nova LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Nexus Nova LLC have?
The CFPB has logged 33 complaints against Nexus Nova LLC to date, of which 25 came in over the last 12 months.
Does Nexus Nova LLC respond to complaints on time?
CFPB complaints against Nexus Nova LLC draw a 97% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Nexus Nova LLC?
Among all products tied to Nexus Nova LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Nexus Nova LLC?
The most common issue reported by consumers about Nexus Nova LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Nexus Nova LLC?
You can file a complaint against Nexus Nova LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Nexus Nova LLC?
Consumers in 16 states and territories have filed complaints about Nexus Nova LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.