CFPB Consumer Complaint Profile
North American Asset Services, LLC
Behind the 63 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 63
- Total complaints
- Mid-range
- 0
- Last 12 months
- 71.4%
- Timely response
- Bottom decile
- 25
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, North American Asset Services, LLC has accumulated 63 complaints, placing it #1640 by volume. It posts a 71.4% on-time response rate, the 6th percentile among companies with 100+ complaints.
- #1640
- of 3,843 companies by volume
- 71.4%
- on time (6th pctile)
- Debt collection
- most-complained product
- 25
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
North American Asset Services, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
71.4% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 16 |
| 2014 | 27 |
| 2015 | 5 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 4 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for North American Asset Services, LLC
North American Asset Services, LLC carries 63 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 25 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, North American Asset Services, LLC posts a 71.4% reply rate on forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 20.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does North American Asset Services, LLC have?
63 complaints have been filed against North American Asset Services, LLC with the CFPB overall - 0 of them in the past year.
Does North American Asset Services, LLC respond to complaints on time?
North American Asset Services, LLC's CFPB timely-response rate is 71.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for North American Asset Services, LLC?
The most complained-about product for North American Asset Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with North American Asset Services, LLC?
The most common issue reported by consumers about North American Asset Services, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against North American Asset Services, LLC?
You can file a complaint against North American Asset Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about North American Asset Services, LLC?
North American Asset Services, LLC has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for North American Asset Services, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does North American Asset Services, LLC have?
63 complaints have been filed against North American Asset Services, LLC with the CFPB overall - 0 of them in the past year.
Does North American Asset Services, LLC respond to complaints on time?
North American Asset Services, LLC's CFPB timely-response rate is 71.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for North American Asset Services, LLC?
The most complained-about product for North American Asset Services, LLC is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with North American Asset Services, LLC?
The most common issue reported by consumers about North American Asset Services, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against North American Asset Services, LLC?
You can file a complaint against North American Asset Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about North American Asset Services, LLC?
North American Asset Services, LLC has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.