CFPB Consumer Complaint Profile
CURO Intermediate Holdings
Consumers have filed 3,513 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 3,513
- Total complaints
- Among the highest
- 56
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 47
- States affected
The verdict
3,513 CFPB complaints put CURO Intermediate Holdings at #138 out of 3,843 financial companies ranked by complaint volume. It posts a 99.9% on-time response rate, the 82nd percentile among companies with 100+ complaints.
- #138
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Debt collection
- most-complained product
- 47
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CURO Intermediate Holdings vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 38 in 2024 to 54 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 26 |
| 2014 | 144 |
| 2015 | 186 |
| 2016 | 178 |
| 2017 | 245 |
| 2018 | 251 |
| 2019 | 312 |
| 2020 | 418 |
| 2021 | 923 |
| 2022 | 642 |
| 2023 | 81 |
| 2024 | 38 |
| 2025 | 54 |
| 2026year in progress | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CURO Intermediate Holdings
The CFPB Consumer Complaint Database has logged 3,513 complaints against CURO Intermediate Holdings overall, with 56 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CURO Intermediate Holdings's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 20.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 2.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CURO Intermediate Holdings have?
CURO Intermediate Holdings has 3,513 total consumer complaints filed with the CFPB, with 56 filed in the last 12 months.
Does CURO Intermediate Holdings respond to complaints on time?
CFPB complaints against CURO Intermediate Holdings draw a 99.9% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for CURO Intermediate Holdings?
Among all products tied to CURO Intermediate Holdings, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with CURO Intermediate Holdings?
Consumers most often cite "Attempts to collect debt not owed" when complaining about CURO Intermediate Holdings; the full issue list with counts is above.
How do I file a complaint against CURO Intermediate Holdings?
You can file a complaint against CURO Intermediate Holdings directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CURO Intermediate Holdings?
The CFPB has recorded complaints against CURO Intermediate Holdings from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CURO Intermediate Holdings: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,513 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.