CFPB Consumer Complaint Profile
Bbva Financial Corporation
5,184 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 5,184
- Total complaints
- 0
- Last 12 months
- 100%
- Timely response
- 52
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Bbva Financial Corporation has accumulated 5,184 complaints, placing it #104 by volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #104
- of 3,848 companies by volume
- 100%
- answered on time
- Checking or savings …
- most-complained product
- 52
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 170 |
| 2013 | 214 |
| 2014 | 222 |
| 2015 | 305 |
| 2016 | 448 |
| 2017 | 628 |
| 2018 | 717 |
| 2019 | 736 |
| 2020 | 809 |
| 2021 | 934 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bbva Financial Corporation
5,184 complaints against Bbva Financial Corporation appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Bbva Financial Corporation's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 20.4% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 26.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bbva Financial Corporation have?
Bbva Financial Corporation has 5,184 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Bbva Financial Corporation respond to complaints on time?
Bbva Financial Corporation's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bbva Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Bbva Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Bbva Financial Corporation?
The most common issue reported by consumers about Bbva Financial Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bbva Financial Corporation?
You can file a complaint against Bbva Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bbva Financial Corporation?
Consumers in 52 states and territories have filed complaints about Bbva Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,184)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.