CFPB Consumer Complaint Profile
Bbva Financial Corporation
5,184 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 5,184
- Total complaints
- Among the highest
- 0
- Last 12 months
- 100%
- Timely response
- Top decile
- 52
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Bbva Financial Corporation has accumulated 5,184 complaints, placing it #104 by volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #104
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bbva Financial Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 809 in 2020 to 934 in 2021 (2020 → 2021).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 170 |
| 2013 | 214 |
| 2014 | 222 |
| 2015 | 305 |
| 2016 | 448 |
| 2017 | 628 |
| 2018 | 717 |
| 2019 | 736 |
| 2020 | 809 |
| 2021 | 934 |
Complaints by State (Top 15)
Company Responses
Bbva Financial Corporation Complaint Concentration Profile
Bbva Financial Corporation is a high-volume CFPB cohort (5,184 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 64 named product lines in the stored breakdown, the leading three (Checking or savings account, Bank account or service, Credit card or prepaid card) hold a 57.4% share of product-tagged complaints. The Herfindahl index on that product mix is 0.166 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Account opening, closing, or management, Closing an account) cover a 56.7% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, California, Arizona) hold a 52.8% share of state-tagged volume across 52 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 73.4% share among the 5,184 response-tagged complaints (3,803 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2021 (934 complaints); the lightest year on file was 2011 (1). From 2020 to 2021, annual volume rose 15.5% (809 → 934). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Bbva Financial Corporation
5,184 complaints against Bbva Financial Corporation appear in the CFPB record, including 0 from the trailing year. The 52 states and territories represented put this footprint in nationwide territory. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
Bbva Financial Corporation's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 20.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 26.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bbva Financial Corporation have?
Bbva Financial Corporation has 5,184 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Bbva Financial Corporation respond to complaints on time?
Bbva Financial Corporation's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bbva Financial Corporation?
"Checking or savings account" draws more CFPB complaints against Bbva Financial Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Bbva Financial Corporation?
The most common issue reported by consumers about Bbva Financial Corporation is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Bbva Financial Corporation?
You can file a complaint against Bbva Financial Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bbva Financial Corporation?
Consumers in 52 states and territories have filed complaints about Bbva Financial Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bbva Financial Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (5,184 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.4% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.