CFPB Consumer Complaint Profile
North American Credit Services
What 219 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 219
- Total complaints
- 21
- Last 12 months
- 98.6%
- Timely response
- 25
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, North American Credit Services sits at #869, with 219 complaints logged. Its on-time response rate is 98.6%, ahead of the 93% median among companies with 100+ complaints.
- #869
- of 3,848 companies by volume
- 98.6%
- answered on time
- Debt collection
- most-complained product
- 25
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 13 |
| 2015 | 24 |
| 2016 | 26 |
| 2017 | 58 |
| 2018 | 3 |
| 2019 | 7 |
| 2020 | 3 |
| 2021 | 14 |
| 2022 | 4 |
| 2023 | 10 |
| 2024 | 25 |
| 2025 | 24 |
| 2026 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for North American Credit Services
219 complaints against North American Credit Services appear in the CFPB record, including 21 from the trailing year. The 25 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
North American Credit Services's timely response rate stands at 98.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 16.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does North American Credit Services have?
The CFPB has logged 219 complaints against North American Credit Services to date, of which 21 came in over the last 12 months.
Does North American Credit Services respond to complaints on time?
North American Credit Services has a 98.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for North American Credit Services?
Among all products tied to North American Credit Services, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with North American Credit Services?
The most common issue reported by consumers about North American Credit Services is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against North American Credit Services?
You can file a complaint against North American Credit Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about North American Credit Services?
North American Credit Services has drawn CFPB complaints from 25 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~219)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.