CFPB Consumer Complaint Profile
Northland Group Inc
What 453 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 453
- Total complaints
- 0
- Last 12 months
- 99.8%
- Timely response
- 47
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Northland Group Inc sits at #536, with 453 complaints logged. 99.8% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #536
- of 3,848 companies by volume
- 99.8%
- answered on time
- Debt collection
- most-complained product
- 47
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 51 |
| 2014 | 111 |
| 2015 | 91 |
| 2016 | 75 |
| 2017 | 56 |
| 2018 | 64 |
| 2019 | 3 |
| 2020 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northland Group Inc
The CFPB Consumer Complaint Database has logged 453 complaints against Northland Group Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 47 states and territories, making this a nationwide complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Northland Group Inc answers 99.8% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 9.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 57.8% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northland Group Inc have?
453 complaints have been filed against Northland Group Inc with the CFPB overall - 0 of them in the past year.
Does Northland Group Inc respond to complaints on time?
99.8% of the CFPB complaints against Northland Group Inc get a response within the expected window. This is considered excellent.
What product generates the most complaints for Northland Group Inc?
The most complained-about product for Northland Group Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Northland Group Inc?
The most common issue reported by consumers about Northland Group Inc is "Cont'd attempts collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Northland Group Inc?
You can file a complaint against Northland Group Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northland Group Inc?
The CFPB has recorded complaints against Northland Group Inc from 47 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~453)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.