CFPB Consumer Complaint Profile
Northwestern Mediation Services
What 28 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 28
- Total complaints
- Mid-range
- 11
- Last 12 months
- 28.6%
- Timely response
- Bottom decile
- 14
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Northwestern Mediation Services has accumulated 28 complaints, placing it #2422 by volume. It posts a 28.6% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #2422
- of 3,843 companies by volume
- 28.6%
- on time (1st pctile)
- Debt collection
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Northwestern Mediation Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
28.6% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2024 | 5 |
| 2025 | 13 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Northwestern Mediation Services
The CFPB Consumer Complaint Database has logged 28 complaints against Northwestern Mediation Services overall, with 11 of those filed in the trailing 12 months. Reports have come from consumers in 14 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Took or threatened to take negative or legal action" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Northwestern Mediation Services draw a 28.6% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 25% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Northwestern Mediation Services have?
28 complaints have been filed against Northwestern Mediation Services with the CFPB overall - 11 of them in the past year.
Does Northwestern Mediation Services respond to complaints on time?
Northwestern Mediation Services's CFPB timely-response rate is 28.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Northwestern Mediation Services?
"Debt collection" draws more CFPB complaints against Northwestern Mediation Services than any other product - see the full breakdown above.
What is the most common complaint issue with Northwestern Mediation Services?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Northwestern Mediation Services - see all issues and counts above.
How do I file a complaint against Northwestern Mediation Services?
You can file a complaint against Northwestern Mediation Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northwestern Mediation Services?
Northwestern Mediation Services has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Northwestern Mediation Services: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Northwestern Mediation Services have?
28 complaints have been filed against Northwestern Mediation Services with the CFPB overall - 11 of them in the past year.
Does Northwestern Mediation Services respond to complaints on time?
Northwestern Mediation Services's CFPB timely-response rate is 28.6%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Northwestern Mediation Services?
"Debt collection" draws more CFPB complaints against Northwestern Mediation Services than any other product - see the full breakdown above.
What is the most common complaint issue with Northwestern Mediation Services?
"Took or threatened to take negative or legal action" is the single most frequently cited issue in complaints against Northwestern Mediation Services - see all issues and counts above.
How do I file a complaint against Northwestern Mediation Services?
You can file a complaint against Northwestern Mediation Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Northwestern Mediation Services?
Northwestern Mediation Services has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.