CFPB Consumer Complaint Profile
NOVA Financial Holding Company, LLC
34 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 34
- Total complaints
- Mid-range
- 13
- Last 12 months
- 100%
- Timely response
- Top decile
- 8
- States affected
The verdict
34 CFPB complaints put NOVA Financial Holding Company, LLC at #2211 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #2211
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NOVA Financial Holding Company, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 2 in 2024 to 13 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 3 |
| 2021 | 4 |
| 2022 | 6 |
| 2023 | 5 |
| 2024 | 2 |
| 2025 | 13 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NOVA Financial Holding Company, LLC
34 complaints against NOVA Financial Holding Company, LLC appear in the CFPB record, including 13 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Struggling to pay mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, NOVA Financial Holding Company, LLC posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, the consumer-relief closure rate is 2.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NOVA Financial Holding Company, LLC have?
The CFPB has logged 34 complaints against NOVA Financial Holding Company, LLC to date, of which 13 came in over the last 12 months.
Does NOVA Financial Holding Company, LLC respond to complaints on time?
CFPB complaints against NOVA Financial Holding Company, LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for NOVA Financial Holding Company, LLC?
The most complained-about product for NOVA Financial Holding Company, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with NOVA Financial Holding Company, LLC?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against NOVA Financial Holding Company, LLC - see all issues and counts above.
How do I file a complaint against NOVA Financial Holding Company, LLC?
You can file a complaint against NOVA Financial Holding Company, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NOVA Financial Holding Company, LLC?
Consumers in 8 states and territories have filed complaints about NOVA Financial Holding Company, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NOVA Financial Holding Company, LLC have?
The CFPB has logged 34 complaints against NOVA Financial Holding Company, LLC to date, of which 13 came in over the last 12 months.
Does NOVA Financial Holding Company, LLC respond to complaints on time?
CFPB complaints against NOVA Financial Holding Company, LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for NOVA Financial Holding Company, LLC?
The most complained-about product for NOVA Financial Holding Company, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with NOVA Financial Holding Company, LLC?
"Struggling to pay mortgage" is the single most frequently cited issue in complaints against NOVA Financial Holding Company, LLC - see all issues and counts above.
How do I file a complaint against NOVA Financial Holding Company, LLC?
You can file a complaint against NOVA Financial Holding Company, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NOVA Financial Holding Company, LLC?
Consumers in 8 states and territories have filed complaints about NOVA Financial Holding Company, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.