CFPB Consumer Complaint Profile
NOVAD Management Consulting, LLC
Consumers have filed 201 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 201
- Total complaints
- Above average
- 2
- Last 12 months
- 60.7%
- Timely response
- Bottom decile
- 39
- States affected
The verdict
201 CFPB complaints put NOVAD Management Consulting, LLC at #926 out of 3,843 financial companies ranked by complaint volume. It posts a 60.7% on-time response rate, the 4th percentile among companies with 100+ complaints.
- #926
- of 3,843 companies by volume
- 60.7%
- on time (4th pctile)
- Mortgage
- most-complained product
- 39
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
NOVAD Management Consulting, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
60.7% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2022 to 2025 complete years
- Annual CFPB complaint volume moved from 75 in 2022 to 1 in 2025 (2022 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 124 |
| 2022 | 75 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for NOVAD Management Consulting, LLC
The CFPB Consumer Complaint Database has logged 201 complaints against NOVAD Management Consulting, LLC overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 39 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against NOVAD Management Consulting, LLC draw a 60.7% reply rate inside the Bureau's 15-day window. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does NOVAD Management Consulting, LLC have?
The CFPB has logged 201 complaints against NOVAD Management Consulting, LLC to date, of which 2 came in over the last 12 months.
Does NOVAD Management Consulting, LLC respond to complaints on time?
CFPB complaints against NOVAD Management Consulting, LLC draw a 60.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for NOVAD Management Consulting, LLC?
"Mortgage" draws more CFPB complaints against NOVAD Management Consulting, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with NOVAD Management Consulting, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against NOVAD Management Consulting, LLC - see all issues and counts above.
How do I file a complaint against NOVAD Management Consulting, LLC?
You can file a complaint against NOVAD Management Consulting, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NOVAD Management Consulting, LLC?
Consumers in 39 states and territories have filed complaints about NOVAD Management Consulting, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does NOVAD Management Consulting, LLC have?
The CFPB has logged 201 complaints against NOVAD Management Consulting, LLC to date, of which 2 came in over the last 12 months.
Does NOVAD Management Consulting, LLC respond to complaints on time?
CFPB complaints against NOVAD Management Consulting, LLC draw a 60.7% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for NOVAD Management Consulting, LLC?
"Mortgage" draws more CFPB complaints against NOVAD Management Consulting, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with NOVAD Management Consulting, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against NOVAD Management Consulting, LLC - see all issues and counts above.
How do I file a complaint against NOVAD Management Consulting, LLC?
You can file a complaint against NOVAD Management Consulting, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about NOVAD Management Consulting, LLC?
Consumers in 39 states and territories have filed complaints about NOVAD Management Consulting, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.