CFPB Consumer Complaint Profile
United Services Automobile Association
What 18,057 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 18,057
- Total complaints
- 2,759
- Last 12 months
- 99.6%
- Timely response
- 58
- States affected
The verdict
18,057 CFPB complaints put United Services Automobile Association at #38 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 99.6%, ahead of the 93% median among companies with 100+ complaints.
- #38
- of 3,848 companies by volume
- 99.6%
- answered on time
- Checking or savings …
- most-complained product
- 58
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 16 |
| 2012 | 346 |
| 2013 | 374 |
| 2014 | 495 |
| 2015 | 717 |
| 2016 | 979 |
| 2017 | 1,090 |
| 2018 | 1,126 |
| 2019 | 1,354 |
| 2020 | 1,592 |
| 2021 | 1,368 |
| 2022 | 1,549 |
| 2023 | 1,620 |
| 2024 | 2,088 |
| 2025 | 2,697 |
| 2026 | 646 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Services Automobile Association
18,057 complaints against United Services Automobile Association appear in the CFPB record, including 2,759 from the trailing year. The 58 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, United Services Automobile Association answers 99.6% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 18.5% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 16.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Services Automobile Association have?
United Services Automobile Association has 18,057 total consumer complaints filed with the CFPB, with 2,759 filed in the last 12 months.
Does United Services Automobile Association respond to complaints on time?
United Services Automobile Association has a 99.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for United Services Automobile Association?
The most complained-about product for United Services Automobile Association is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with United Services Automobile Association?
"Managing an account" is the single most frequently cited issue in complaints against United Services Automobile Association - see all issues and counts above.
How do I file a complaint against United Services Automobile Association?
You can file a complaint against United Services Automobile Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Services Automobile Association?
United Services Automobile Association has drawn CFPB complaints from 58 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~18,057)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.