CFPB Consumer Complaint Profile
Parkway Financial Group, LLC
27 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 27
- Total complaints
- Mid-range
- 2
- Last 12 months
- 92.6%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Parkway Financial Group, LLC ranks #2473 of 3,843 financial companies by CFPB complaint volume, with 27 complaints on record. Its on-time response rate is 92.6%, the 23rd percentile among companies with 100+ complaints.
- #2473
- of 3,843 companies by volume
- 92.6%
- on time (23rd pctile)
- Mortgage
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Parkway Financial Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.6% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 8 |
| 2023 | 8 |
| 2024 | 3 |
| 2025 | 3 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Parkway Financial Group, LLC
27 complaints against Parkway Financial Group, LLC appear in the CFPB record, including 2 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Parkway Financial Group, LLC draw a 92.6% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 14.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Parkway Financial Group, LLC have?
27 complaints have been filed against Parkway Financial Group, LLC with the CFPB overall - 2 of them in the past year.
Does Parkway Financial Group, LLC respond to complaints on time?
CFPB complaints against Parkway Financial Group, LLC draw a 92.6% timely-response rate inside the expected window.
What product generates the most complaints for Parkway Financial Group, LLC?
"Mortgage" draws more CFPB complaints against Parkway Financial Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Parkway Financial Group, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Parkway Financial Group, LLC; the full issue list with counts is above.
How do I file a complaint against Parkway Financial Group, LLC?
You can file a complaint against Parkway Financial Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Parkway Financial Group, LLC?
The CFPB has recorded complaints against Parkway Financial Group, LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Parkway Financial Group, LLC have?
27 complaints have been filed against Parkway Financial Group, LLC with the CFPB overall - 2 of them in the past year.
Does Parkway Financial Group, LLC respond to complaints on time?
CFPB complaints against Parkway Financial Group, LLC draw a 92.6% timely-response rate inside the expected window.
What product generates the most complaints for Parkway Financial Group, LLC?
"Mortgage" draws more CFPB complaints against Parkway Financial Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Parkway Financial Group, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Parkway Financial Group, LLC; the full issue list with counts is above.
How do I file a complaint against Parkway Financial Group, LLC?
You can file a complaint against Parkway Financial Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Parkway Financial Group, LLC?
The CFPB has recorded complaints against Parkway Financial Group, LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.