CFPB Consumer Complaint Profile
People'S United Bank, National Association
Behind the 785 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 785
- Total complaints
- 0
- Last 12 months
- 99.1%
- Timely response
- 31
- States affected
The verdict
People'S United Bank, National Association ranks #386 of 3,848 financial companies by CFPB complaint volume, with 785 complaints on record. 99.1% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #386
- of 3,848 companies by volume
- 99.1%
- answered on time
- Checking or savings …
- most-complained product
- 31
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 66 |
| 2013 | 54 |
| 2014 | 59 |
| 2015 | 44 |
| 2016 | 68 |
| 2017 | 81 |
| 2018 | 55 |
| 2019 | 111 |
| 2020 | 123 |
| 2021 | 78 |
| 2022 | 46 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for People'S United Bank, National Association
People'S United Bank, National Association carries 785 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 31 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, People'S United Bank, National Association answers 99.1% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 20.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 20% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does People'S United Bank, National Association have?
People'S United Bank, National Association has 785 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does People'S United Bank, National Association respond to complaints on time?
People'S United Bank, National Association has a 99.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for People'S United Bank, National Association?
"Checking or savings account" draws more CFPB complaints against People'S United Bank, National Association than any other product - see the full breakdown above.
What is the most common complaint issue with People'S United Bank, National Association?
"Managing an account" is the single most frequently cited issue in complaints against People'S United Bank, National Association - see all issues and counts above.
How do I file a complaint against People'S United Bank, National Association?
You can file a complaint against People'S United Bank, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about People'S United Bank, National Association?
People'S United Bank, National Association has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~785)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.