CFPB Consumer Complaint Profile
People'S United Bank, National Association
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 785
- Total complaints
- Among the highest
- 0
- Last 12 months
- 99.1%
- Timely response
- Above median
- 31
- States affected
The verdict
People'S United Bank, National Association ranks #386 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 62nd percentile in the 100+ complaint peer group.
- Checking or savings …
- most-complained product
- CT
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
People'S United Bank, National Association vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 78 in 2021 to 46 in 2022 (2021 → 2022).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 66 |
| 2013 | 54 |
| 2014 | 59 |
| 2015 | 44 |
| 2016 | 68 |
| 2017 | 81 |
| 2018 | 55 |
| 2019 | 111 |
| 2020 | 123 |
| 2021 | 78 |
| 2022 | 46 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for People'S United Bank, National Association
People'S United Bank, National Association draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for People'S United Bank, National Association: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.8% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does People'S United Bank, National Association have?
People'S United Bank, National Association has 785 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does People'S United Bank, National Association respond to complaints on time?
People'S United Bank, National Association has a 99.1% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for People'S United Bank, National Association?
"Checking or savings account" draws more CFPB complaints against People'S United Bank, National Association than any other product - see the full breakdown above.
What is the most common complaint issue with People'S United Bank, National Association?
"Managing an account" is the single most frequently cited issue in complaints against People'S United Bank, National Association - see all issues and counts above.
How do I file a complaint against People'S United Bank, National Association?
You can file a complaint against People'S United Bank, National Association directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about People'S United Bank, National Association?
People'S United Bank, National Association has drawn CFPB complaints from 31 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.