CFPB Consumer Complaint Profile
Vanderbilt Mortgage & Finance, Inc
What 781 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 781
- Total complaints
- Among the highest
- 118
- Last 12 months
- 99.5%
- Timely response
- Above median
- 41
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Vanderbilt Mortgage & Finance, Inc has accumulated 781 complaints, placing it #389 by volume. On-time replies land at 99.5%, the 72nd percentile for the 100+ complaint peer group.
- #389
- of 3,843 companies by volume
- 99.5%
- on time (72nd pctile)
- Mortgage
- most-complained product
- 41
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Vanderbilt Mortgage & Finance, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.5% Higher than most higher than 72% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 58 in 2024 to 124 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 50 |
| 2013 | 42 |
| 2014 | 54 |
| 2015 | 60 |
| 2016 | 59 |
| 2017 | 50 |
| 2018 | 37 |
| 2019 | 47 |
| 2020 | 43 |
| 2021 | 43 |
| 2022 | 45 |
| 2023 | 35 |
| 2024 | 58 |
| 2025 | 124 |
| 2026year in progress | 34 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Vanderbilt Mortgage & Finance, Inc
781 complaints against Vanderbilt Mortgage & Finance, Inc appear in the CFPB record, including 118 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Struggling to pay mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Vanderbilt Mortgage & Finance, Inc's timely response rate stands at 99.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 16.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Vanderbilt Mortgage & Finance, Inc have?
Vanderbilt Mortgage & Finance, Inc has 781 total consumer complaints filed with the CFPB, with 118 filed in the last 12 months.
Does Vanderbilt Mortgage & Finance, Inc respond to complaints on time?
Vanderbilt Mortgage & Finance, Inc has a 99.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Vanderbilt Mortgage & Finance, Inc?
The most complained-about product for Vanderbilt Mortgage & Finance, Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Vanderbilt Mortgage & Finance, Inc?
The most common issue reported by consumers about Vanderbilt Mortgage & Finance, Inc is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Vanderbilt Mortgage & Finance, Inc?
You can file a complaint against Vanderbilt Mortgage & Finance, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Vanderbilt Mortgage & Finance, Inc?
The CFPB has recorded complaints against Vanderbilt Mortgage & Finance, Inc from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Vanderbilt Mortgage & Finance, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (16.1% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Vanderbilt Mortgage & Finance, Inc have?
Vanderbilt Mortgage & Finance, Inc has 781 total consumer complaints filed with the CFPB, with 118 filed in the last 12 months.
Does Vanderbilt Mortgage & Finance, Inc respond to complaints on time?
Vanderbilt Mortgage & Finance, Inc has a 99.5% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Vanderbilt Mortgage & Finance, Inc?
The most complained-about product for Vanderbilt Mortgage & Finance, Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Vanderbilt Mortgage & Finance, Inc?
The most common issue reported by consumers about Vanderbilt Mortgage & Finance, Inc is "Struggling to pay mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Vanderbilt Mortgage & Finance, Inc?
You can file a complaint against Vanderbilt Mortgage & Finance, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Vanderbilt Mortgage & Finance, Inc?
The CFPB has recorded complaints against Vanderbilt Mortgage & Finance, Inc from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.