CFPB Consumer Complaint Profile
Personal Finance Center
What 12 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 12
- Total complaints
- Below average
- 1
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Personal Finance Center sits at #3492, with 12 complaints logged. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3492
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 1
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Personal Finance Center vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 1 |
| 2019 | 1 |
| 2021 | 1 |
| 2022 | 5 |
| 2023 | 3 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Personal Finance Center
12 complaints against Personal Finance Center appear in the CFPB record, including 1 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Struggling to pay mortgage," a reasonable starting point for understanding recurring friction.
Personal Finance Center's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 8.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Personal Finance Center have?
12 complaints have been filed against Personal Finance Center with the CFPB overall - 1 of them in the past year.
Does Personal Finance Center respond to complaints on time?
Personal Finance Center's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Personal Finance Center?
The most complained-about product for Personal Finance Center is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Personal Finance Center?
Consumers most often cite "Struggling to pay mortgage" when complaining about Personal Finance Center; the full issue list with counts is above.
How do I file a complaint against Personal Finance Center?
You can file a complaint against Personal Finance Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Personal Finance Center have?
12 complaints have been filed against Personal Finance Center with the CFPB overall - 1 of them in the past year.
Does Personal Finance Center respond to complaints on time?
Personal Finance Center's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Personal Finance Center?
The most complained-about product for Personal Finance Center is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Personal Finance Center?
Consumers most often cite "Struggling to pay mortgage" when complaining about Personal Finance Center; the full issue list with counts is above.
How do I file a complaint against Personal Finance Center?
You can file a complaint against Personal Finance Center directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.