CFPB Consumer Complaint Profile
Pike Creek Mortgage Services
11 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 3
- Last 12 months
- 63.6%
- Timely response
- Bottom decile
- 6
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Pike Creek Mortgage Services sits at #3589, with 11 complaints logged. It posts a 63.6% on-time response rate, the 5th percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 63.6%
- on time (5th pctile)
- Mortgage
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pike Creek Mortgage Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
63.6% Among the lowest higher than 5% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 4 |
| 2022 | 1 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pike Creek Mortgage Services
11 complaints against Pike Creek Mortgage Services appear in the CFPB record, including 3 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Pike Creek Mortgage Services posts a 63.6% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 9.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pike Creek Mortgage Services have?
Pike Creek Mortgage Services has 11 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Pike Creek Mortgage Services respond to complaints on time?
CFPB complaints against Pike Creek Mortgage Services draw a 63.6% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Pike Creek Mortgage Services?
Among all products tied to Pike Creek Mortgage Services, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Pike Creek Mortgage Services?
"Trouble during payment process" is the single most frequently cited issue in complaints against Pike Creek Mortgage Services - see all issues and counts above.
How do I file a complaint against Pike Creek Mortgage Services?
You can file a complaint against Pike Creek Mortgage Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pike Creek Mortgage Services?
The CFPB has recorded complaints against Pike Creek Mortgage Services from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pike Creek Mortgage Services have?
Pike Creek Mortgage Services has 11 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does Pike Creek Mortgage Services respond to complaints on time?
CFPB complaints against Pike Creek Mortgage Services draw a 63.6% timely-response rate inside the expected window. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Pike Creek Mortgage Services?
Among all products tied to Pike Creek Mortgage Services, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Pike Creek Mortgage Services?
"Trouble during payment process" is the single most frequently cited issue in complaints against Pike Creek Mortgage Services - see all issues and counts above.
How do I file a complaint against Pike Creek Mortgage Services?
You can file a complaint against Pike Creek Mortgage Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pike Creek Mortgage Services?
The CFPB has recorded complaints against Pike Creek Mortgage Services from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.