CFPB Consumer Complaint Profile
Pinnacle Financial Group, Inc.
25 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 2
- Last 12 months
- 72%
- Timely response
- Bottom decile
- 8
- States affected
The verdict
Pinnacle Financial Group, Inc. ranks #2586 of 3,843 financial companies by CFPB complaint volume, with 25 complaints on record. Its on-time response rate is 72%, the 6th percentile among companies with 100+ complaints.
- #2586
- of 3,843 companies by volume
- 72%
- on time (6th pctile)
- Vehicle loan or lease
- most-complained product
- 8
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Pinnacle Financial Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2016 | 2 |
| 2017 | 1 |
| 2018 | 6 |
| 2019 | 5 |
| 2020 | 5 |
| 2021 | 1 |
| 2023 | 2 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Pinnacle Financial Group, Inc.
25 complaints against Pinnacle Financial Group, Inc. appear in the CFPB record, including 2 from the trailing year. The 8 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Vehicle loan or lease," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing the loan or lease," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Pinnacle Financial Group, Inc. posts a 72% reply rate on forwarded complaints. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Pinnacle Financial Group, Inc. have?
Pinnacle Financial Group, Inc. has 25 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Pinnacle Financial Group, Inc. respond to complaints on time?
Pinnacle Financial Group, Inc.'s CFPB timely-response rate is 72%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Pinnacle Financial Group, Inc.?
The most complained-about product for Pinnacle Financial Group, Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Pinnacle Financial Group, Inc.?
Consumers most often cite "Managing the loan or lease" when complaining about Pinnacle Financial Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Pinnacle Financial Group, Inc.?
You can file a complaint against Pinnacle Financial Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pinnacle Financial Group, Inc.?
Pinnacle Financial Group, Inc. has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Pinnacle Financial Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Pinnacle Financial Group, Inc. have?
Pinnacle Financial Group, Inc. has 25 total consumer complaints filed with the CFPB, with 2 filed in the last 12 months.
Does Pinnacle Financial Group, Inc. respond to complaints on time?
Pinnacle Financial Group, Inc.'s CFPB timely-response rate is 72%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Pinnacle Financial Group, Inc.?
The most complained-about product for Pinnacle Financial Group, Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Pinnacle Financial Group, Inc.?
Consumers most often cite "Managing the loan or lease" when complaining about Pinnacle Financial Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Pinnacle Financial Group, Inc.?
You can file a complaint against Pinnacle Financial Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Pinnacle Financial Group, Inc.?
Pinnacle Financial Group, Inc. has drawn CFPB complaints from 8 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.