CFPB Consumer Complaint Profile
Popular Bank
654 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 654
- Total complaints
- Above average
- 0
- Last 12 months
- 98.5%
- Timely response
- Above median
- 42
- States affected
The verdict
654 CFPB complaints put Popular Bank at #435 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 98.5%, the 54th percentile among companies with 100+ complaints.
- #435
- of 3,843 companies by volume
- 98.5%
- on time (54th pctile)
- Bank account or serv…
- most-complained product
- 42
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Popular Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.5% Higher than most higher than 54% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 45 in 2021 to 11 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 2 |
| 2012 | 30 |
| 2013 | 39 |
| 2014 | 99 |
| 2015 | 103 |
| 2016 | 85 |
| 2017 | 82 |
| 2018 | 77 |
| 2019 | 46 |
| 2020 | 35 |
| 2021 | 45 |
| 2022 | 11 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Popular Bank
654 complaints against Popular Bank appear in the CFPB record, including 0 from the trailing year. The 42 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Bank account or service," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Popular Bank draw a 98.5% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 19.2% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 16.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Popular Bank have?
Popular Bank has 654 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Popular Bank respond to complaints on time?
Popular Bank's CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Popular Bank?
"Bank account or service" draws more CFPB complaints against Popular Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Popular Bank?
"Managing an account" is the single most frequently cited issue in complaints against Popular Bank - see all issues and counts above.
How do I file a complaint against Popular Bank?
You can file a complaint against Popular Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Popular Bank?
Popular Bank has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Popular Bank: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.2% here).
Also handles Bank account or service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Popular Bank have?
Popular Bank has 654 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Popular Bank respond to complaints on time?
Popular Bank's CFPB timely-response rate is 98.5%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Popular Bank?
"Bank account or service" draws more CFPB complaints against Popular Bank than any other product - see the full breakdown above.
What is the most common complaint issue with Popular Bank?
"Managing an account" is the single most frequently cited issue in complaints against Popular Bank - see all issues and counts above.
How do I file a complaint against Popular Bank?
You can file a complaint against Popular Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Popular Bank?
Popular Bank has drawn CFPB complaints from 42 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.