CFPB Consumer Complaint Profile
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
351 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 351
- Total complaints
- Above average
- 1
- Last 12 months
- 83.8%
- Timely response
- Bottom quartile
- 40
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch sits at #628, with 351 complaints logged. It posts a 83.8% on-time response rate, the 12th percentile among companies with 100+ complaints.
- #628
- of 3,843 companies by volume
- 83.8%
- on time (12th pctile)
- Debt collection
- most-complained product
- 40
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
83.8% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 17 |
| 2015 | 12 |
| 2016 | 19 |
| 2017 | 41 |
| 2018 | 61 |
| 2019 | 80 |
| 2020 | 49 |
| 2021 | 49 |
| 2022 | 13 |
| 2023 | 6 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch carries 351 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 40 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch draw a 83.8% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 11.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch have?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has 351 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch respond to complaints on time?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's CFPB timely-response rate is 83.8%.
What product generates the most complaints for Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
Among all products tied to Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
The most common issue reported by consumers about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
You can file a complaint against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has drawn CFPB complaints from 40 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (11.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.