CFPB Consumer Complaint Profile
Professional Choice Recovery, Inc.
Consumers have filed 41 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 41
- Total complaints
- Mid-range
- 3
- Last 12 months
- 97.6%
- Timely response
- Below median
- 5
- States affected
The verdict
41 CFPB complaints put Professional Choice Recovery, Inc. at #2018 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 97.6%, the 44th percentile among companies with 100+ complaints.
- #2018
- of 3,843 companies by volume
- 97.6%
- on time (44th pctile)
- Debt collection
- most-complained product
- 5
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Choice Recovery, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.6% Around the middle higher than 44% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 1 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 5 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 7 |
| 2024 | 7 |
| 2025 | 6 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Choice Recovery, Inc.
Professional Choice Recovery, Inc. carries 41 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 5 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Written notification about debt" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Professional Choice Recovery, Inc. posts a 97.6% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 40% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 2.4% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Choice Recovery, Inc. have?
The CFPB has logged 41 complaints against Professional Choice Recovery, Inc. to date, of which 3 came in over the last 12 months.
Does Professional Choice Recovery, Inc. respond to complaints on time?
Professional Choice Recovery, Inc.'s CFPB timely-response rate is 97.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Professional Choice Recovery, Inc.?
"Debt collection" draws more CFPB complaints against Professional Choice Recovery, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Choice Recovery, Inc.?
The most common issue reported by consumers about Professional Choice Recovery, Inc. is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Choice Recovery, Inc.?
You can file a complaint against Professional Choice Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Choice Recovery, Inc.?
The CFPB has recorded complaints against Professional Choice Recovery, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Choice Recovery, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Choice Recovery, Inc. have?
The CFPB has logged 41 complaints against Professional Choice Recovery, Inc. to date, of which 3 came in over the last 12 months.
Does Professional Choice Recovery, Inc. respond to complaints on time?
Professional Choice Recovery, Inc.'s CFPB timely-response rate is 97.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Professional Choice Recovery, Inc.?
"Debt collection" draws more CFPB complaints against Professional Choice Recovery, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Choice Recovery, Inc.?
The most common issue reported by consumers about Professional Choice Recovery, Inc. is "Written notification about debt." All complaint issues are listed above with their counts.
How do I file a complaint against Professional Choice Recovery, Inc.?
You can file a complaint against Professional Choice Recovery, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Choice Recovery, Inc.?
The CFPB has recorded complaints against Professional Choice Recovery, Inc. from 5 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.