CFPB Consumer Complaint Profile
Professional Recovery Services Inc.(Closed)
What 15 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 15
- Total complaints
- Below average
- 0
- Last 12 months
- 93.3%
- Timely response
- Bottom quartile
- 13
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Professional Recovery Services Inc.(Closed) has accumulated 15 complaints, placing it #3232 by volume. On-time replies land at 93.3%, the 24th percentile for the 100+ complaint peer group.
- #3232
- of 3,843 companies by volume
- 93.3%
- on time (24th pctile)
- Debt collection
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Professional Recovery Services Inc.(Closed) vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.3% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 10 |
| 2015 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Professional Recovery Services Inc.(Closed)
15 complaints against Professional Recovery Services Inc.(Closed) appear in the CFPB record, including 0 from the trailing year. The 13 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Professional Recovery Services Inc.(Closed)'s timely response rate stands at 93.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 13.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery Services Inc.(Closed) have?
The CFPB has logged 15 complaints against Professional Recovery Services Inc.(Closed) to date, of which 0 came in over the last 12 months.
Does Professional Recovery Services Inc.(Closed) respond to complaints on time?
CFPB complaints against Professional Recovery Services Inc.(Closed) draw a 93.3% timely-response rate inside the expected window.
What product generates the most complaints for Professional Recovery Services Inc.(Closed)?
"Debt collection" draws more CFPB complaints against Professional Recovery Services Inc.(Closed) than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Recovery Services Inc.(Closed)?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Professional Recovery Services Inc.(Closed) - see all issues and counts above.
How do I file a complaint against Professional Recovery Services Inc.(Closed)?
You can file a complaint against Professional Recovery Services Inc.(Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery Services Inc.(Closed)?
Professional Recovery Services Inc.(Closed) has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Professional Recovery Services Inc.(Closed): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Professional Recovery Services Inc.(Closed) have?
The CFPB has logged 15 complaints against Professional Recovery Services Inc.(Closed) to date, of which 0 came in over the last 12 months.
Does Professional Recovery Services Inc.(Closed) respond to complaints on time?
CFPB complaints against Professional Recovery Services Inc.(Closed) draw a 93.3% timely-response rate inside the expected window.
What product generates the most complaints for Professional Recovery Services Inc.(Closed)?
"Debt collection" draws more CFPB complaints against Professional Recovery Services Inc.(Closed) than any other product - see the full breakdown above.
What is the most common complaint issue with Professional Recovery Services Inc.(Closed)?
"Cont'd attempts collect debt not owed" is the single most frequently cited issue in complaints against Professional Recovery Services Inc.(Closed) - see all issues and counts above.
How do I file a complaint against Professional Recovery Services Inc.(Closed)?
You can file a complaint against Professional Recovery Services Inc.(Closed) directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Professional Recovery Services Inc.(Closed)?
Professional Recovery Services Inc.(Closed) has drawn CFPB complaints from 13 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.