CFPB Consumer Complaint Profile
Real Time Group, Inc.
Consumers have filed 1,166 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 1,166
- Total complaints
- Among the highest
- 63
- Last 12 months
- 91.6%
- Timely response
- Bottom quartile
- 48
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Real Time Group, Inc. has accumulated 1,166 complaints, placing it #302 by volume. On-time replies land at 91.6%, the 20th percentile for the 100+ complaint peer group.
- #302
- of 3,843 companies by volume
- 91.6%
- on time (20th pctile)
- Debt collection
- most-complained product
- 48
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Real Time Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.6% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 19 |
| 2013 | 63 |
| 2014 | 105 |
| 2015 | 115 |
| 2016 | 132 |
| 2017 | 102 |
| 2018 | 119 |
| 2019 | 88 |
| 2020 | 80 |
| 2021 | 50 |
| 2022 | 63 |
| 2023 | 69 |
| 2024 | 78 |
| 2025 | 69 |
| 2026year in progress | 14 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Real Time Group, Inc.
Real Time Group, Inc. carries 1,166 complaints in the CFPB's database, 63 of them filed within the past 12 months. Consumers spanning 48 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Real Time Group, Inc.'s timely response rate stands at 91.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 21.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Real Time Group, Inc. have?
The CFPB has logged 1,166 complaints against Real Time Group, Inc. to date, of which 63 came in over the last 12 months.
Does Real Time Group, Inc. respond to complaints on time?
Real Time Group, Inc.'s CFPB timely-response rate is 91.6%.
What product generates the most complaints for Real Time Group, Inc.?
The most complained-about product for Real Time Group, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Real Time Group, Inc.?
The most common issue reported by consumers about Real Time Group, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Real Time Group, Inc.?
You can file a complaint against Real Time Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Real Time Group, Inc.?
Consumers in 48 states and territories have filed complaints about Real Time Group, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Real Time Group, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,166 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.8% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.