CFPB Consumer Complaint Profile
Redfin Corporation
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 1
- Last 12 months
- 22.2%
- Timely response
- Bottom decile
- 12
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Redfin Corporation sits at #3004, with 18 complaints logged. On-time replies land at 22.2%, the 1st percentile for the 100+ complaint peer group.
- #3004
- of 3,843 companies by volume
- 22.2%
- on time (1st pctile)
- Mortgage
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Redfin Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
22.2% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 3 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Redfin Corporation
Redfin Corporation carries 18 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 12 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Redfin Corporation's timely response rate stands at 22.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Redfin Corporation have?
Redfin Corporation has 18 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Redfin Corporation respond to complaints on time?
CFPB complaints against Redfin Corporation draw a 22.2% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Redfin Corporation?
Among all products tied to Redfin Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Redfin Corporation?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Redfin Corporation - see all issues and counts above.
How do I file a complaint against Redfin Corporation?
You can file a complaint against Redfin Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Redfin Corporation?
Consumers in 12 states and territories have filed complaints about Redfin Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Redfin Corporation have?
Redfin Corporation has 18 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Redfin Corporation respond to complaints on time?
CFPB complaints against Redfin Corporation draw a 22.2% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Redfin Corporation?
Among all products tied to Redfin Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Redfin Corporation?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Redfin Corporation - see all issues and counts above.
How do I file a complaint against Redfin Corporation?
You can file a complaint against Redfin Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Redfin Corporation?
Consumers in 12 states and territories have filed complaints about Redfin Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.