CFPB Consumer Complaint Profile
Reliance Exchange Group
What 30 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 0
- Last 12 months
- 63.3%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
30 CFPB complaints put Reliance Exchange Group at #2333 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 63.3%, the 4th percentile among companies with 100+ complaints.
- #2333
- of 3,843 companies by volume
- 63.3%
- on time (4th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Reliance Exchange Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
63.3% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2014 to 2015 complete years
- Annual CFPB complaint volume moved from 21 in 2014 to 6 in 2015 (2014 → 2015).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 21 |
| 2015 | 6 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Reliance Exchange Group
Reliance Exchange Group carries 30 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 16 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Communication tactics" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Reliance Exchange Group's timely response rate stands at 63.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response carried a 13.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 3.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Reliance Exchange Group have?
The CFPB has logged 30 complaints against Reliance Exchange Group to date, of which 0 came in over the last 12 months.
Does Reliance Exchange Group respond to complaints on time?
CFPB complaints against Reliance Exchange Group draw a 63.3% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Reliance Exchange Group?
"Debt collection" draws more CFPB complaints against Reliance Exchange Group than any other product - see the full breakdown above.
What is the most common complaint issue with Reliance Exchange Group?
The most common issue reported by consumers about Reliance Exchange Group is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Reliance Exchange Group?
You can file a complaint against Reliance Exchange Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Reliance Exchange Group?
Reliance Exchange Group has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Reliance Exchange Group: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Reliance Exchange Group have?
The CFPB has logged 30 complaints against Reliance Exchange Group to date, of which 0 came in over the last 12 months.
Does Reliance Exchange Group respond to complaints on time?
CFPB complaints against Reliance Exchange Group draw a 63.3% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Reliance Exchange Group?
"Debt collection" draws more CFPB complaints against Reliance Exchange Group than any other product - see the full breakdown above.
What is the most common complaint issue with Reliance Exchange Group?
The most common issue reported by consumers about Reliance Exchange Group is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against Reliance Exchange Group?
You can file a complaint against Reliance Exchange Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Reliance Exchange Group?
Reliance Exchange Group has drawn CFPB complaints from 16 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.