CFPB Consumer Complaint Profile
Retention Consulting Services Inc.
Consumers have filed 18 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 18
- Total complaints
- Below average
- 1
- Last 12 months
- 44.4%
- Timely response
- Bottom decile
- 16
- States affected
The verdict
Retention Consulting Services Inc. ranks #3004 of 3,843 financial companies by CFPB complaint volume, with 18 complaints on record. It posts a 44.4% on-time response rate, the 3rd percentile among companies with 100+ complaints.
- #3004
- of 3,843 companies by volume
- 44.4%
- on time (3rd pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Retention Consulting Services Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
44.4% Among the lowest higher than 3% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 2 |
| 2025 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Retention Consulting Services Inc.
The CFPB Consumer Complaint Database has logged 18 complaints against Retention Consulting Services Inc. overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "False statements or representation," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Retention Consulting Services Inc. posts a 44.4% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Resolved cases drew a formal consumer-dispute rate of 37.5% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Retention Consulting Services Inc. have?
Retention Consulting Services Inc. has 18 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Retention Consulting Services Inc. respond to complaints on time?
Retention Consulting Services Inc.'s CFPB timely-response rate is 44.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Retention Consulting Services Inc.?
Among all products tied to Retention Consulting Services Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Retention Consulting Services Inc.?
The most common issue reported by consumers about Retention Consulting Services Inc. is "False statements or representation." All complaint issues are listed above with their counts.
How do I file a complaint against Retention Consulting Services Inc.?
You can file a complaint against Retention Consulting Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Retention Consulting Services Inc.?
The CFPB has recorded complaints against Retention Consulting Services Inc. from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Retention Consulting Services Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (37.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Retention Consulting Services Inc. have?
Retention Consulting Services Inc. has 18 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Retention Consulting Services Inc. respond to complaints on time?
Retention Consulting Services Inc.'s CFPB timely-response rate is 44.4%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Retention Consulting Services Inc.?
Among all products tied to Retention Consulting Services Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Retention Consulting Services Inc.?
The most common issue reported by consumers about Retention Consulting Services Inc. is "False statements or representation." All complaint issues are listed above with their counts.
How do I file a complaint against Retention Consulting Services Inc.?
You can file a complaint against Retention Consulting Services Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Retention Consulting Services Inc.?
The CFPB has recorded complaints against Retention Consulting Services Inc. from 16 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.