CFPB Consumer Complaint Profile
RGS Financial, Inc.
263 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 263
- Total complaints
- 24
- Last 12 months
- 95.8%
- Timely response
- 41
- States affected
The verdict
RGS Financial, Inc. ranks #769 of 3,848 financial companies by CFPB complaint volume, with 263 complaints on record. It answers 95.8% of complaints on time - above the 93% median for companies with 100+ complaints.
- #769
- of 3,848 companies by volume
- 95.8%
- answered on time
- Debt collection
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 11 |
| 2015 | 20 |
| 2016 | 33 |
| 2017 | 22 |
| 2018 | 22 |
| 2019 | 20 |
| 2020 | 22 |
| 2021 | 41 |
| 2022 | 11 |
| 2023 | 13 |
| 2024 | 9 |
| 2025 | 31 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for RGS Financial, Inc.
263 complaints against RGS Financial, Inc. appear in the CFPB record, including 24 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
RGS Financial, Inc.'s timely response rate stands at 95.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 13.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Of complaints that were resolved, 9.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does RGS Financial, Inc. have?
RGS Financial, Inc. has 263 total consumer complaints filed with the CFPB, with 24 filed in the last 12 months.
Does RGS Financial, Inc. respond to complaints on time?
RGS Financial, Inc.'s CFPB timely-response rate is 95.8%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for RGS Financial, Inc.?
The most complained-about product for RGS Financial, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with RGS Financial, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about RGS Financial, Inc.; the full issue list with counts is above.
How do I file a complaint against RGS Financial, Inc.?
You can file a complaint against RGS Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about RGS Financial, Inc.?
RGS Financial, Inc. has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~263)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.