CFPB Consumer Complaint Profile
ROC Asset Solutions, LLC
Behind the 111 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 111
- Total complaints
- 0
- Last 12 months
- 24.3%
- Timely response
- 30
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, ROC Asset Solutions, LLC sits at #1269, with 111 complaints logged. 24.3% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1269
- of 3,848 companies by volume
- 24.3%
- answered on time
- Debt collection
- most-complained product
- 30
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 21 |
| 2016 | 41 |
| 2017 | 36 |
| 2018 | 5 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 1 |
| 2024 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ROC Asset Solutions, LLC
The CFPB Consumer Complaint Database has logged 111 complaints against ROC Asset Solutions, LLC overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 30 states and territories, making this a multi-regional complaint footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
ROC Asset Solutions, LLC's timely response rate stands at 24.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. In 2.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ROC Asset Solutions, LLC have?
The CFPB has logged 111 complaints against ROC Asset Solutions, LLC to date, of which 0 came in over the last 12 months.
Does ROC Asset Solutions, LLC respond to complaints on time?
ROC Asset Solutions, LLC has a 24.3% timely response rate to CFPB complaints. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for ROC Asset Solutions, LLC?
Among all products tied to ROC Asset Solutions, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with ROC Asset Solutions, LLC?
The most common issue reported by consumers about ROC Asset Solutions, LLC is "Communication tactics." All complaint issues are listed above with their counts.
How do I file a complaint against ROC Asset Solutions, LLC?
You can file a complaint against ROC Asset Solutions, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ROC Asset Solutions, LLC?
ROC Asset Solutions, LLC has drawn CFPB complaints from 30 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~111)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.