CFPB Consumer Complaint Profile
Roc Capital Holdings LLC
What 22 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 22
- Total complaints
- Mid-range
- 11
- Last 12 months
- 72.7%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
22 CFPB complaints put Roc Capital Holdings LLC at #2732 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 72.7%, the 7th percentile among companies with 100+ complaints.
- #2732
- of 3,843 companies by volume
- 72.7%
- on time (7th pctile)
- Mortgage
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Roc Capital Holdings LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
72.7% Among the lowest higher than 7% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2024 | 8 |
| 2025 | 12 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Roc Capital Holdings LLC
22 complaints against Roc Capital Holdings LLC appear in the CFPB record, including 11 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Roc Capital Holdings LLC's timely response rate stands at 72.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, 4.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Roc Capital Holdings LLC have?
Roc Capital Holdings LLC has 22 total consumer complaints filed with the CFPB, with 11 filed in the last 12 months.
Does Roc Capital Holdings LLC respond to complaints on time?
Roc Capital Holdings LLC's CFPB timely-response rate is 72.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Roc Capital Holdings LLC?
Among all products tied to Roc Capital Holdings LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Roc Capital Holdings LLC?
The most common issue reported by consumers about Roc Capital Holdings LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Roc Capital Holdings LLC?
You can file a complaint against Roc Capital Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Roc Capital Holdings LLC?
The CFPB has recorded complaints against Roc Capital Holdings LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Roc Capital Holdings LLC have?
Roc Capital Holdings LLC has 22 total consumer complaints filed with the CFPB, with 11 filed in the last 12 months.
Does Roc Capital Holdings LLC respond to complaints on time?
Roc Capital Holdings LLC's CFPB timely-response rate is 72.7%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Roc Capital Holdings LLC?
Among all products tied to Roc Capital Holdings LLC, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Roc Capital Holdings LLC?
The most common issue reported by consumers about Roc Capital Holdings LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Roc Capital Holdings LLC?
You can file a complaint against Roc Capital Holdings LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Roc Capital Holdings LLC?
The CFPB has recorded complaints against Roc Capital Holdings LLC from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.