CFPB Consumer Complaint Profile
Russell W Richardson, Attorney at Law
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 45
- Total complaints
- Mid-range
- 0
- Last 12 months
- 35.6%
- Timely response
- Bottom decile
- 21
- States affected
The verdict
By CFPB complaint volume, Russell W Richardson, Attorney at Law is #1934 out of 3,843 financial companies. For answering complaints on time it stands at the 2nd percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Russell W Richardson, Attorney at Law vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
35.6% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 12 |
| 2015 | 15 |
| 2016 | 16 |
| 2017 | 1 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Russell W Richardson, Attorney at Law
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Russell W Richardson, Attorney at Law, with consumers across the country filing against it. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Improper contact or sharing of info," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, the timely-response measure shows how often forwarded complaints get a reply. This company's rate trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Russell W Richardson, Attorney at Law: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Russell W Richardson, Attorney at Law have?
Russell W Richardson, Attorney at Law has 45 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Russell W Richardson, Attorney at Law respond to complaints on time?
Russell W Richardson, Attorney at Law has a 35.6% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Russell W Richardson, Attorney at Law?
Among all products tied to Russell W Richardson, Attorney at Law, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Russell W Richardson, Attorney at Law?
"Improper contact or sharing of info" is the single most frequently cited issue in complaints against Russell W Richardson, Attorney at Law - see all issues and counts above.
How do I file a complaint against Russell W Richardson, Attorney at Law?
You can file a complaint against Russell W Richardson, Attorney at Law directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Russell W Richardson, Attorney at Law?
The CFPB has recorded complaints against Russell W Richardson, Attorney at Law from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.