CFPB Consumer Complaint Profile
Russell W Richardson, Attorney at Law
What 45 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 45
- Total complaints
- 0
- Last 12 months
- 35.6%
- Timely response
- 21
- States affected
The verdict
45 CFPB complaints put Russell W Richardson, Attorney at Law at #1936 out of 3,848 financial companies ranked by complaint volume. 35.6% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #1936
- of 3,848 companies by volume
- 35.6%
- answered on time
- Debt collection
- most-complained product
- 21
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 12 |
| 2015 | 15 |
| 2016 | 16 |
| 2017 | 1 |
| 2020 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Russell W Richardson, Attorney at Law
The CFPB Consumer Complaint Database has logged 45 complaints against Russell W Richardson, Attorney at Law overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 21 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Improper contact or sharing of info," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Russell W Richardson, Attorney at Law answers 35.6% of forwarded complaints. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. The company's response was formally disputed in 22.7% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 11.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Russell W Richardson, Attorney at Law have?
Russell W Richardson, Attorney at Law has 45 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Russell W Richardson, Attorney at Law respond to complaints on time?
Russell W Richardson, Attorney at Law has a 35.6% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Russell W Richardson, Attorney at Law?
Among all products tied to Russell W Richardson, Attorney at Law, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Russell W Richardson, Attorney at Law?
"Improper contact or sharing of info" is the single most frequently cited issue in complaints against Russell W Richardson, Attorney at Law - see all issues and counts above.
How do I file a complaint against Russell W Richardson, Attorney at Law?
You can file a complaint against Russell W Richardson, Attorney at Law directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Russell W Richardson, Attorney at Law?
The CFPB has recorded complaints against Russell W Richardson, Attorney at Law from 21 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~45)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.