CFPB Consumer Complaint Profile
Schoolsfirst Federal Credit Union
What 600 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 600
- Total complaints
- Above average
- 150
- Last 12 months
- 100%
- Timely response
- Top decile
- 26
- States affected
The verdict
600 CFPB complaints put Schoolsfirst Federal Credit Union at #457 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #457
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Checking or savings …
- most-complained product
- 26
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Schoolsfirst Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 83 in 2024 to 135 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 1 |
| 2016 | 16 |
| 2017 | 31 |
| 2018 | 26 |
| 2019 | 27 |
| 2020 | 53 |
| 2021 | 60 |
| 2022 | 45 |
| 2023 | 80 |
| 2024 | 83 |
| 2025 | 135 |
| 2026year in progress | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Schoolsfirst Federal Credit Union
Schoolsfirst Federal Credit Union carries 600 complaints in the CFPB's database, 150 of them filed within the past 12 months. Consumers spanning 26 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Schoolsfirst Federal Credit Union's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 19.4% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 5.5% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Schoolsfirst Federal Credit Union have?
Schoolsfirst Federal Credit Union has 600 total consumer complaints filed with the CFPB, with 150 filed in the last 12 months.
Does Schoolsfirst Federal Credit Union respond to complaints on time?
Schoolsfirst Federal Credit Union's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Schoolsfirst Federal Credit Union?
"Checking or savings account" draws more CFPB complaints against Schoolsfirst Federal Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with Schoolsfirst Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about Schoolsfirst Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Schoolsfirst Federal Credit Union?
You can file a complaint against Schoolsfirst Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Schoolsfirst Federal Credit Union?
The CFPB has recorded complaints against Schoolsfirst Federal Credit Union from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Schoolsfirst Federal Credit Union: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (19.4% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Schoolsfirst Federal Credit Union have?
Schoolsfirst Federal Credit Union has 600 total consumer complaints filed with the CFPB, with 150 filed in the last 12 months.
Does Schoolsfirst Federal Credit Union respond to complaints on time?
Schoolsfirst Federal Credit Union's CFPB timely-response rate is 100%. This is considered excellent.
What product generates the most complaints for Schoolsfirst Federal Credit Union?
"Checking or savings account" draws more CFPB complaints against Schoolsfirst Federal Credit Union than any other product - see the full breakdown above.
What is the most common complaint issue with Schoolsfirst Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about Schoolsfirst Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against Schoolsfirst Federal Credit Union?
You can file a complaint against Schoolsfirst Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Schoolsfirst Federal Credit Union?
The CFPB has recorded complaints against Schoolsfirst Federal Credit Union from 26 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.