CFPB Consumer Complaint Profile
Secure Capital Management, Inc.
16 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 0
- Last 12 months
- 62.5%
- Timely response
- Bottom decile
- 11
- States affected
The verdict
16 CFPB complaints put Secure Capital Management, Inc. at #3154 out of 3,843 financial companies ranked by complaint volume. It posts a 62.5% on-time response rate, the 4th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 62.5%
- on time (4th pctile)
- Debt collection
- most-complained product
- 11
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Secure Capital Management, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
62.5% Among the lowest higher than 4% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 8 |
| 2016 | 3 |
| 2017 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Secure Capital Management, Inc.
16 complaints against Secure Capital Management, Inc. appear in the CFPB record, including 0 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Communication tactics" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Secure Capital Management, Inc. draw a 62.5% reply rate inside the Bureau's 15-day window. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. The company's response carried a 8.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 6.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Secure Capital Management, Inc. have?
The CFPB has logged 16 complaints against Secure Capital Management, Inc. to date, of which 0 came in over the last 12 months.
Does Secure Capital Management, Inc. respond to complaints on time?
CFPB complaints against Secure Capital Management, Inc. draw a 62.5% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Secure Capital Management, Inc.?
"Debt collection" draws more CFPB complaints against Secure Capital Management, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Secure Capital Management, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against Secure Capital Management, Inc. - see all issues and counts above.
How do I file a complaint against Secure Capital Management, Inc.?
You can file a complaint against Secure Capital Management, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Secure Capital Management, Inc.?
The CFPB has recorded complaints against Secure Capital Management, Inc. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Secure Capital Management, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (8.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Secure Capital Management, Inc. have?
The CFPB has logged 16 complaints against Secure Capital Management, Inc. to date, of which 0 came in over the last 12 months.
Does Secure Capital Management, Inc. respond to complaints on time?
CFPB complaints against Secure Capital Management, Inc. draw a 62.5% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Secure Capital Management, Inc.?
"Debt collection" draws more CFPB complaints against Secure Capital Management, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Secure Capital Management, Inc.?
"Communication tactics" is the single most frequently cited issue in complaints against Secure Capital Management, Inc. - see all issues and counts above.
How do I file a complaint against Secure Capital Management, Inc.?
You can file a complaint against Secure Capital Management, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Secure Capital Management, Inc.?
The CFPB has recorded complaints against Secure Capital Management, Inc. from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.