CFPB Consumer Complaint Profile
SecureNet Loan Services LLC
Consumers have filed 21 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 21
- Total complaints
- Mid-range
- 15
- Last 12 months
- 81%
- Timely response
- Bottom decile
- 1
- States affected
The verdict
SecureNet Loan Services LLC ranks #2800 of 3,843 financial companies by CFPB complaint volume, with 21 complaints on record. On-time replies land at 81%, the 10th percentile for the 100+ complaint peer group.
- #2800
- of 3,843 companies by volume
- 81%
- on time (10th pctile)
- Mortgage
- most-complained product
- 1
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
SecureNet Loan Services LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
81% Among the lowest higher than 10% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1 in 2024 to 14 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 14 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for SecureNet Loan Services LLC
21 complaints against SecureNet Loan Services LLC appear in the CFPB record, including 15 from the trailing year. The 1 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, SecureNet Loan Services LLC posts a 81% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 33.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does SecureNet Loan Services LLC have?
SecureNet Loan Services LLC has 21 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does SecureNet Loan Services LLC respond to complaints on time?
SecureNet Loan Services LLC has a 81% timely response rate to CFPB complaints.
What product generates the most complaints for SecureNet Loan Services LLC?
The most complained-about product for SecureNet Loan Services LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with SecureNet Loan Services LLC?
The most common issue reported by consumers about SecureNet Loan Services LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against SecureNet Loan Services LLC?
You can file a complaint against SecureNet Loan Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does SecureNet Loan Services LLC have?
SecureNet Loan Services LLC has 21 total consumer complaints filed with the CFPB, with 15 filed in the last 12 months.
Does SecureNet Loan Services LLC respond to complaints on time?
SecureNet Loan Services LLC has a 81% timely response rate to CFPB complaints.
What product generates the most complaints for SecureNet Loan Services LLC?
The most complained-about product for SecureNet Loan Services LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with SecureNet Loan Services LLC?
The most common issue reported by consumers about SecureNet Loan Services LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against SecureNet Loan Services LLC?
You can file a complaint against SecureNet Loan Services LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.