CFPB Consumer Complaint Profile
Servicemac, LLC
362 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 362
- Total complaints
- Above average
- 129
- Last 12 months
- 100%
- Timely response
- Top decile
- 43
- States affected
The verdict
Servicemac, LLC ranks #613 of 3,843 financial companies by CFPB complaint volume, with 362 complaints on record. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #613
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 43
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Servicemac, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 50 in 2024 to 109 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 9 |
| 2021 | 29 |
| 2022 | 69 |
| 2023 | 62 |
| 2024 | 50 |
| 2025 | 109 |
| 2026year in progress | 34 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Servicemac, LLC
Servicemac, LLC carries 362 complaints in the CFPB's database, 129 of them filed within the past 12 months. Consumers spanning 43 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Servicemac, LLC draw a 100% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 7.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Servicemac, LLC have?
Servicemac, LLC has 362 total consumer complaints filed with the CFPB, with 129 filed in the last 12 months.
Does Servicemac, LLC respond to complaints on time?
Servicemac, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Servicemac, LLC?
"Mortgage" draws more CFPB complaints against Servicemac, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Servicemac, LLC?
The most common issue reported by consumers about Servicemac, LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Servicemac, LLC?
You can file a complaint against Servicemac, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Servicemac, LLC?
Servicemac, LLC has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Servicemac, LLC have?
Servicemac, LLC has 362 total consumer complaints filed with the CFPB, with 129 filed in the last 12 months.
Does Servicemac, LLC respond to complaints on time?
Servicemac, LLC's CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Servicemac, LLC?
"Mortgage" draws more CFPB complaints against Servicemac, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Servicemac, LLC?
The most common issue reported by consumers about Servicemac, LLC is "Trouble during payment process." All complaint issues are listed above with their counts.
How do I file a complaint against Servicemac, LLC?
You can file a complaint against Servicemac, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Servicemac, LLC?
Servicemac, LLC has drawn CFPB complaints from 43 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.