CFPB Consumer Complaint Profile
Sombrero Capital LLC
Behind the 16 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 7
- Last 12 months
- 100%
- Timely response
- Top decile
- 6
- States affected
The verdict
Sombrero Capital LLC ranks #3154 of 3,843 financial companies by CFPB complaint volume, with 16 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #3154
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Sombrero Capital LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 8 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Sombrero Capital LLC
16 complaints against Sombrero Capital LLC appear in the CFPB record, including 7 from the trailing year. The 6 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Trouble during payment process" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Sombrero Capital LLC's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Sombrero Capital LLC have?
Sombrero Capital LLC has 16 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Sombrero Capital LLC respond to complaints on time?
CFPB complaints against Sombrero Capital LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sombrero Capital LLC?
"Mortgage" draws more CFPB complaints against Sombrero Capital LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Sombrero Capital LLC?
Consumers most often cite "Trouble during payment process" when complaining about Sombrero Capital LLC; the full issue list with counts is above.
How do I file a complaint against Sombrero Capital LLC?
You can file a complaint against Sombrero Capital LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sombrero Capital LLC?
The CFPB has recorded complaints against Sombrero Capital LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Sombrero Capital LLC have?
Sombrero Capital LLC has 16 total consumer complaints filed with the CFPB, with 7 filed in the last 12 months.
Does Sombrero Capital LLC respond to complaints on time?
CFPB complaints against Sombrero Capital LLC draw a 100% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Sombrero Capital LLC?
"Mortgage" draws more CFPB complaints against Sombrero Capital LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Sombrero Capital LLC?
Consumers most often cite "Trouble during payment process" when complaining about Sombrero Capital LLC; the full issue list with counts is above.
How do I file a complaint against Sombrero Capital LLC?
You can file a complaint against Sombrero Capital LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Sombrero Capital LLC?
The CFPB has recorded complaints against Sombrero Capital LLC from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.