CFPB Consumer Complaint Profile
South River Mortgage, LLC
25 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 25
- Total complaints
- Mid-range
- 8
- Last 12 months
- 100%
- Timely response
- Top decile
- 13
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, South River Mortgage, LLC sits at #2586, with 25 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2586
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 13
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
South River Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 3 |
| 2022 | 4 |
| 2023 | 4 |
| 2024 | 5 |
| 2025 | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for South River Mortgage, LLC
The CFPB Consumer Complaint Database has logged 25 complaints against South River Mortgage, LLC overall, with 8 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, South River Mortgage, LLC posts a 100% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does South River Mortgage, LLC have?
25 complaints have been filed against South River Mortgage, LLC with the CFPB overall - 8 of them in the past year.
Does South River Mortgage, LLC respond to complaints on time?
CFPB complaints against South River Mortgage, LLC draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for South River Mortgage, LLC?
"Mortgage" draws more CFPB complaints against South River Mortgage, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with South River Mortgage, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about South River Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against South River Mortgage, LLC?
You can file a complaint against South River Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about South River Mortgage, LLC?
The CFPB has recorded complaints against South River Mortgage, LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does South River Mortgage, LLC have?
25 complaints have been filed against South River Mortgage, LLC with the CFPB overall - 8 of them in the past year.
Does South River Mortgage, LLC respond to complaints on time?
CFPB complaints against South River Mortgage, LLC draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for South River Mortgage, LLC?
"Mortgage" draws more CFPB complaints against South River Mortgage, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with South River Mortgage, LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about South River Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against South River Mortgage, LLC?
You can file a complaint against South River Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about South River Mortgage, LLC?
The CFPB has recorded complaints against South River Mortgage, LLC from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.