CFPB Consumer Complaint Profile
Stockton Mortgage
Behind the 35 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 35
- Total complaints
- Mid-range
- 11
- Last 12 months
- 97.1%
- Timely response
- Below median
- 12
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Stockton Mortgage has accumulated 35 complaints, placing it #2180 by volume. It posts a 97.1% on-time response rate, the 40th percentile among companies with 100+ complaints.
- #2180
- of 3,843 companies by volume
- 97.1%
- on time (40th pctile)
- Mortgage
- most-complained product
- 12
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Stockton Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.1% Around the middle higher than 40% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 2 |
| 2021 | 7 |
| 2022 | 2 |
| 2023 | 7 |
| 2024 | 5 |
| 2025 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Stockton Mortgage
35 complaints against Stockton Mortgage appear in the CFPB record, including 11 from the trailing year. The 12 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Stockton Mortgage posts a 97.1% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Stockton Mortgage have?
35 complaints have been filed against Stockton Mortgage with the CFPB overall - 11 of them in the past year.
Does Stockton Mortgage respond to complaints on time?
Stockton Mortgage has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Stockton Mortgage?
"Mortgage" draws more CFPB complaints against Stockton Mortgage than any other product - see the full breakdown above.
What is the most common complaint issue with Stockton Mortgage?
Consumers most often cite "Trouble during payment process" when complaining about Stockton Mortgage; the full issue list with counts is above.
How do I file a complaint against Stockton Mortgage?
You can file a complaint against Stockton Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stockton Mortgage?
Stockton Mortgage has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Stockton Mortgage have?
35 complaints have been filed against Stockton Mortgage with the CFPB overall - 11 of them in the past year.
Does Stockton Mortgage respond to complaints on time?
Stockton Mortgage has a 97.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Stockton Mortgage?
"Mortgage" draws more CFPB complaints against Stockton Mortgage than any other product - see the full breakdown above.
What is the most common complaint issue with Stockton Mortgage?
Consumers most often cite "Trouble during payment process" when complaining about Stockton Mortgage; the full issue list with counts is above.
How do I file a complaint against Stockton Mortgage?
You can file a complaint against Stockton Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Stockton Mortgage?
Stockton Mortgage has drawn CFPB complaints from 12 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.