CFPB Consumer Complaint Profile
Suburban Credit Corporation
What 158 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 158
- Total complaints
- 0
- Last 12 months
- 98.7%
- Timely response
- 16
- States affected
The verdict
Suburban Credit Corporation ranks #1073 of 3,848 financial companies by CFPB complaint volume, with 158 complaints on record. Its on-time response rate is 98.7%, ahead of the 93% median among companies with 100+ complaints.
- #1073
- of 3,848 companies by volume
- 98.7%
- answered on time
- Debt collection
- most-complained product
- 16
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 20 |
| 2015 | 22 |
| 2016 | 36 |
| 2017 | 19 |
| 2018 | 9 |
| 2019 | 9 |
| 2020 | 13 |
| 2021 | 15 |
| 2022 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Suburban Credit Corporation
The CFPB Consumer Complaint Database has logged 158 complaints against Suburban Credit Corporation overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Suburban Credit Corporation's timely response rate stands at 98.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response in 22.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Suburban Credit Corporation have?
158 complaints have been filed against Suburban Credit Corporation with the CFPB overall - 0 of them in the past year.
Does Suburban Credit Corporation respond to complaints on time?
98.7% of the CFPB complaints against Suburban Credit Corporation get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Suburban Credit Corporation?
"Debt collection" draws more CFPB complaints against Suburban Credit Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Suburban Credit Corporation?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Suburban Credit Corporation; the full issue list with counts is above.
How do I file a complaint against Suburban Credit Corporation?
You can file a complaint against Suburban Credit Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suburban Credit Corporation?
Consumers in 16 states and territories have filed complaints about Suburban Credit Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~158)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.