CFPB Consumer Complaint Profile
Suburban Credit Corporation
What 158 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 158
- Total complaints
- Mid-range
- 0
- Last 12 months
- 98.7%
- Timely response
- Above median
- 16
- States affected
The verdict
Suburban Credit Corporation ranks #1071 of 3,843 financial companies by CFPB complaint volume, with 158 complaints on record. Its on-time response rate is 98.7%, the 56th percentile among companies with 100+ complaints.
- #1071
- of 3,843 companies by volume
- 98.7%
- on time (56th pctile)
- Debt collection
- most-complained product
- 16
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Suburban Credit Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.7% Higher than most higher than 56% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 3 |
| 2014 | 20 |
| 2015 | 22 |
| 2016 | 36 |
| 2017 | 19 |
| 2018 | 9 |
| 2019 | 9 |
| 2020 | 13 |
| 2021 | 15 |
| 2022 | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Suburban Credit Corporation
The CFPB Consumer Complaint Database has logged 158 complaints against Suburban Credit Corporation overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 16 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Cont'd attempts collect debt not owed," a reasonable starting point for understanding recurring friction.
Suburban Credit Corporation's timely response rate stands at 98.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Consumers formally disputed the company's response at a 22.9% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Suburban Credit Corporation have?
158 complaints have been filed against Suburban Credit Corporation with the CFPB overall - 0 of them in the past year.
Does Suburban Credit Corporation respond to complaints on time?
CFPB complaints against Suburban Credit Corporation draw a 98.7% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Suburban Credit Corporation?
"Debt collection" draws more CFPB complaints against Suburban Credit Corporation than any other product - see the full breakdown above.
What is the most common complaint issue with Suburban Credit Corporation?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Suburban Credit Corporation; the full issue list with counts is above.
How do I file a complaint against Suburban Credit Corporation?
You can file a complaint against Suburban Credit Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Suburban Credit Corporation?
Consumers in 16 states and territories have filed complaints about Suburban Credit Corporation with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Suburban Credit Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.