CFPB Consumer Complaint Profile
FirstPoint Collection Resources
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,336
- Total complaints
- Among the highest
- 389
- Last 12 months
- 96.7%
- Timely response
- Below median
- 38
- States affected
The verdict
By CFPB complaint volume, FirstPoint Collection Resources is #277 out of 3,843 financial companies. On response speed it sits at the 37th percentile among companies with 100+ complaints.
- Debt collection
- most-complained product
- NC
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
FirstPoint Collection Resources vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.7% Around the middle higher than 37% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 217 in 2024 to 392 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 26 |
| 2015 | 31 |
| 2016 | 41 |
| 2017 | 29 |
| 2018 | 41 |
| 2019 | 64 |
| 2020 | 71 |
| 2021 | 92 |
| 2022 | 104 |
| 2023 | 143 |
| 2024 | 217 |
| 2025 | 392 |
| 2026year in progress | 80 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FirstPoint Collection Resources
In the CFPB record, FirstPoint Collection Resources has a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for FirstPoint Collection Resources: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does FirstPoint Collection Resources have?
FirstPoint Collection Resources has 1,336 total consumer complaints filed with the CFPB, with 389 filed in the last 12 months.
Does FirstPoint Collection Resources respond to complaints on time?
FirstPoint Collection Resources's CFPB timely-response rate is 96.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for FirstPoint Collection Resources?
The most complained-about product for FirstPoint Collection Resources is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with FirstPoint Collection Resources?
Consumers most often cite "Attempts to collect debt not owed" when complaining about FirstPoint Collection Resources; the full issue list with counts is above.
How do I file a complaint against FirstPoint Collection Resources?
You can file a complaint against FirstPoint Collection Resources directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FirstPoint Collection Resources?
The CFPB has recorded complaints against FirstPoint Collection Resources from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.