CFPB Consumer Complaint Profile
FirstPoint Collection Resources
What 1,336 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,336
- Total complaints
- 389
- Last 12 months
- 96.7%
- Timely response
- 38
- States affected
The verdict
1,336 CFPB complaints put FirstPoint Collection Resources at #276 out of 3,848 financial companies ranked by complaint volume. It answers 96.7% of complaints on time - above the 93% median for companies with 100+ complaints.
- #276
- of 3,848 companies by volume
- 96.7%
- answered on time
- Debt collection
- most-complained product
- 38
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 26 |
| 2015 | 31 |
| 2016 | 41 |
| 2017 | 29 |
| 2018 | 41 |
| 2019 | 64 |
| 2020 | 71 |
| 2021 | 92 |
| 2022 | 104 |
| 2023 | 143 |
| 2024 | 217 |
| 2025 | 392 |
| 2026 | 80 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for FirstPoint Collection Resources
1,336 complaints against FirstPoint Collection Resources appear in the CFPB record, including 389 from the trailing year. The 38 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
96.7% of CFPB-forwarded complaints against FirstPoint Collection Resources get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response in 22.9% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does FirstPoint Collection Resources have?
FirstPoint Collection Resources has 1,336 total consumer complaints filed with the CFPB, with 389 filed in the last 12 months.
Does FirstPoint Collection Resources respond to complaints on time?
FirstPoint Collection Resources's CFPB timely-response rate is 96.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for FirstPoint Collection Resources?
The most complained-about product for FirstPoint Collection Resources is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with FirstPoint Collection Resources?
Consumers most often cite "Attempts to collect debt not owed" when complaining about FirstPoint Collection Resources; the full issue list with counts is above.
How do I file a complaint against FirstPoint Collection Resources?
You can file a complaint against FirstPoint Collection Resources directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about FirstPoint Collection Resources?
The CFPB has recorded complaints against FirstPoint Collection Resources from 38 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,336)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.