CFPB Consumer Complaint Profile
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group
Behind the 30 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 3
- Last 12 months
- 6.7%
- Timely response
- Bottom decile
- 15
- States affected
The verdict
30 CFPB complaints put The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group at #2333 out of 3,843 financial companies ranked by complaint volume. It posts a 6.7% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #2333
- of 3,843 companies by volume
- 6.7%
- on time (1st pctile)
- Debt or credit manag…
- most-complained product
- 15
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
6.7% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19 in 2024 to 6 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 4 |
| 2024 | 19 |
| 2025 | 6 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group
30 complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group appear in the CFPB record, including 3 from the trailing year. The 15 states and territories represented put this footprint in multi-regional territory. "Debt or credit management" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Didn't provide services promised" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group draw a 6.7% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group have?
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has 30 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group respond to complaints on time?
CFPB complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group draw a 6.7% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
Among all products tied to The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group, "Debt or credit management" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
The most common issue reported by consumers about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group is "Didn't provide services promised." All complaint issues are listed above with their counts.
How do I file a complaint against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
You can file a complaint against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
Consumers in 15 states and territories have filed complaints about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group have?
The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group has 30 total consumer complaints filed with the CFPB, with 3 filed in the last 12 months.
Does The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group respond to complaints on time?
CFPB complaints against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group draw a 6.7% timely-response rate inside the expected window. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
Among all products tied to The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group, "Debt or credit management" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
The most common issue reported by consumers about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group is "Didn't provide services promised." All complaint issues are listed above with their counts.
How do I file a complaint against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
You can file a complaint against The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group?
Consumers in 15 states and territories have filed complaints about The Law Firm of Derek Williams, LLC d/b/a Infinite Law Group with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.