CFPB Consumer Complaint Profile
Thrive Mortgage, LLC
23 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 4
- Last 12 months
- 95.7%
- Timely response
- Below median
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Thrive Mortgage, LLC sits at #2678, with 23 complaints logged. Its on-time response rate is 95.7%, the 33rd percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 95.7%
- on time (33rd pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Thrive Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.7% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2020 | 7 |
| 2021 | 1 |
| 2022 | 4 |
| 2023 | 4 |
| 2024 | 3 |
| 2025 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Thrive Mortgage, LLC
23 complaints against Thrive Mortgage, LLC appear in the CFPB record, including 4 from the trailing year. The 9 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Closing on a mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Thrive Mortgage, LLC posts a 95.7% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Thrive Mortgage, LLC have?
The CFPB has logged 23 complaints against Thrive Mortgage, LLC to date, of which 4 came in over the last 12 months.
Does Thrive Mortgage, LLC respond to complaints on time?
Thrive Mortgage, LLC has a 95.7% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Thrive Mortgage, LLC?
The most complained-about product for Thrive Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Thrive Mortgage, LLC?
Consumers most often cite "Closing on a mortgage" when complaining about Thrive Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Thrive Mortgage, LLC?
You can file a complaint against Thrive Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thrive Mortgage, LLC?
Thrive Mortgage, LLC has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Thrive Mortgage, LLC have?
The CFPB has logged 23 complaints against Thrive Mortgage, LLC to date, of which 4 came in over the last 12 months.
Does Thrive Mortgage, LLC respond to complaints on time?
Thrive Mortgage, LLC has a 95.7% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Thrive Mortgage, LLC?
The most complained-about product for Thrive Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Thrive Mortgage, LLC?
Consumers most often cite "Closing on a mortgage" when complaining about Thrive Mortgage, LLC; the full issue list with counts is above.
How do I file a complaint against Thrive Mortgage, LLC?
You can file a complaint against Thrive Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Thrive Mortgage, LLC?
Thrive Mortgage, LLC has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.