CFPB Consumer Complaint Profile
Trusted Mortgage Capital Inc
Consumers have filed 11 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 10
- Last 12 months
- 9.1%
- Timely response
- Bottom decile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Trusted Mortgage Capital Inc has accumulated 11 complaints, placing it #3589 by volume. It posts a 9.1% on-time response rate, the 1st percentile among companies with 100+ complaints.
- #3589
- of 3,843 companies by volume
- 9.1%
- on time (1st pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Trusted Mortgage Capital Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
9.1% Among the lowest higher than 1% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2025 | 10 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Trusted Mortgage Capital Inc
The CFPB Consumer Complaint Database has logged 11 complaints against Trusted Mortgage Capital Inc overall, with 10 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Trusted Mortgage Capital Inc draw a 9.1% reply rate inside the Bureau's 15-day window. That is well below the 95% industry benchmark and is a material red flag, late or missing responses are one of the strongest predictors of CFPB supervisory interest. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Trusted Mortgage Capital Inc have?
Trusted Mortgage Capital Inc has 11 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Trusted Mortgage Capital Inc respond to complaints on time?
Trusted Mortgage Capital Inc's CFPB timely-response rate is 9.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Trusted Mortgage Capital Inc?
The most complained-about product for Trusted Mortgage Capital Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Trusted Mortgage Capital Inc?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Trusted Mortgage Capital Inc - see all issues and counts above.
How do I file a complaint against Trusted Mortgage Capital Inc?
You can file a complaint against Trusted Mortgage Capital Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trusted Mortgage Capital Inc?
Consumers in 9 states and territories have filed complaints about Trusted Mortgage Capital Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Trusted Mortgage Capital Inc have?
Trusted Mortgage Capital Inc has 11 total consumer complaints filed with the CFPB, with 10 filed in the last 12 months.
Does Trusted Mortgage Capital Inc respond to complaints on time?
Trusted Mortgage Capital Inc's CFPB timely-response rate is 9.1%. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Trusted Mortgage Capital Inc?
The most complained-about product for Trusted Mortgage Capital Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Trusted Mortgage Capital Inc?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Trusted Mortgage Capital Inc - see all issues and counts above.
How do I file a complaint against Trusted Mortgage Capital Inc?
You can file a complaint against Trusted Mortgage Capital Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Trusted Mortgage Capital Inc?
Consumers in 9 states and territories have filed complaints about Trusted Mortgage Capital Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.