CFPB Consumer Complaint Profile
Turnbull Law Group
Consumers have filed 16 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 16
- Total complaints
- Below average
- 12
- Last 12 months
- 100%
- Timely response
- Top decile
- 6
- States affected
The verdict
Turnbull Law Group ranks #3154 of 3,843 financial companies by CFPB complaint volume, with 16 complaints on record. On-time replies land at 100%, the 86th percentile for the 100+ complaint peer group.
- #3154
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt or credit manag…
- most-complained product
- 6
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Turnbull Law Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 2 |
| 2025 | 11 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Turnbull Law Group
Turnbull Law Group carries 16 complaints in the CFPB's database, 12 of them filed within the past 12 months. Consumers spanning 6 states and territories have weighed in, giving this a geographically concentrated footprint. The single largest complaint category is "Debt or credit management," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Didn't provide services promised" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Turnbull Law Group's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Turnbull Law Group have?
16 complaints have been filed against Turnbull Law Group with the CFPB overall - 12 of them in the past year.
Does Turnbull Law Group respond to complaints on time?
Turnbull Law Group has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Turnbull Law Group?
"Debt or credit management" draws more CFPB complaints against Turnbull Law Group than any other product - see the full breakdown above.
What is the most common complaint issue with Turnbull Law Group?
Consumers most often cite "Didn't provide services promised" when complaining about Turnbull Law Group; the full issue list with counts is above.
How do I file a complaint against Turnbull Law Group?
You can file a complaint against Turnbull Law Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turnbull Law Group?
The CFPB has recorded complaints against Turnbull Law Group from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Debt or credit management
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Turnbull Law Group have?
16 complaints have been filed against Turnbull Law Group with the CFPB overall - 12 of them in the past year.
Does Turnbull Law Group respond to complaints on time?
Turnbull Law Group has a 100% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for Turnbull Law Group?
"Debt or credit management" draws more CFPB complaints against Turnbull Law Group than any other product - see the full breakdown above.
What is the most common complaint issue with Turnbull Law Group?
Consumers most often cite "Didn't provide services promised" when complaining about Turnbull Law Group; the full issue list with counts is above.
How do I file a complaint against Turnbull Law Group?
You can file a complaint against Turnbull Law Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Turnbull Law Group?
The CFPB has recorded complaints against Turnbull Law Group from 6 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.