CFPB Consumer Complaint Profile
United Military Mortgage, LLC
Consumers have filed 36 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 36
- Total complaints
- Mid-range
- 0
- Last 12 months
- 88.9%
- Timely response
- Bottom quartile
- 19
- States affected
The verdict
36 CFPB complaints put United Military Mortgage, LLC at #2143 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 88.9%, the 16th percentile among companies with 100+ complaints.
- #2143
- of 3,843 companies by volume
- 88.9%
- on time (16th pctile)
- Mortgage
- most-complained product
- 19
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Military Mortgage, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
88.9% Among the lowest higher than 16% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 3 |
| 2016 | 5 |
| 2017 | 5 |
| 2018 | 5 |
| 2019 | 4 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Military Mortgage, LLC
36 complaints against United Military Mortgage, LLC appear in the CFPB record, including 0 from the trailing year. The 19 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
United Military Mortgage, LLC's timely response rate stands at 88.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Consumers formally disputed the company's response at a 20% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 19.4%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Military Mortgage, LLC have?
36 complaints have been filed against United Military Mortgage, LLC with the CFPB overall - 0 of them in the past year.
Does United Military Mortgage, LLC respond to complaints on time?
CFPB complaints against United Military Mortgage, LLC draw a 88.9% timely-response rate inside the expected window.
What product generates the most complaints for United Military Mortgage, LLC?
The most complained-about product for United Military Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with United Military Mortgage, LLC?
The most common issue reported by consumers about United Military Mortgage, LLC is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against United Military Mortgage, LLC?
You can file a complaint against United Military Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Military Mortgage, LLC?
The CFPB has recorded complaints against United Military Mortgage, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for United Military Mortgage, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Military Mortgage, LLC have?
36 complaints have been filed against United Military Mortgage, LLC with the CFPB overall - 0 of them in the past year.
Does United Military Mortgage, LLC respond to complaints on time?
CFPB complaints against United Military Mortgage, LLC draw a 88.9% timely-response rate inside the expected window.
What product generates the most complaints for United Military Mortgage, LLC?
The most complained-about product for United Military Mortgage, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with United Military Mortgage, LLC?
The most common issue reported by consumers about United Military Mortgage, LLC is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against United Military Mortgage, LLC?
You can file a complaint against United Military Mortgage, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Military Mortgage, LLC?
The CFPB has recorded complaints against United Military Mortgage, LLC from 19 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.