CFPB Consumer Complaint Profile
United Mortgage Lending LLC
What 13 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 13
- Total complaints
- Below average
- 9
- Last 12 months
- 84.6%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
13 CFPB complaints put United Mortgage Lending LLC at #3408 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 84.6%, the 12th percentile for the 100+ complaint peer group.
- #3408
- of 3,843 companies by volume
- 84.6%
- on time (12th pctile)
- Mortgage
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
United Mortgage Lending LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.6% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2023 | 2 |
| 2024 | 1 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for United Mortgage Lending LLC
The CFPB Consumer Complaint Database has logged 13 complaints against United Mortgage Lending LLC overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Applying for a mortgage or refinancing an existing mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, United Mortgage Lending LLC posts a 84.6% reply rate on forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 30.8% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does United Mortgage Lending LLC have?
13 complaints have been filed against United Mortgage Lending LLC with the CFPB overall - 9 of them in the past year.
Does United Mortgage Lending LLC respond to complaints on time?
United Mortgage Lending LLC has a 84.6% timely response rate to CFPB complaints.
What product generates the most complaints for United Mortgage Lending LLC?
The most complained-about product for United Mortgage Lending LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with United Mortgage Lending LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about United Mortgage Lending LLC; the full issue list with counts is above.
How do I file a complaint against United Mortgage Lending LLC?
You can file a complaint against United Mortgage Lending LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Mortgage Lending LLC?
United Mortgage Lending LLC has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does United Mortgage Lending LLC have?
13 complaints have been filed against United Mortgage Lending LLC with the CFPB overall - 9 of them in the past year.
Does United Mortgage Lending LLC respond to complaints on time?
United Mortgage Lending LLC has a 84.6% timely response rate to CFPB complaints.
What product generates the most complaints for United Mortgage Lending LLC?
The most complained-about product for United Mortgage Lending LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with United Mortgage Lending LLC?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about United Mortgage Lending LLC; the full issue list with counts is above.
How do I file a complaint against United Mortgage Lending LLC?
You can file a complaint against United Mortgage Lending LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about United Mortgage Lending LLC?
United Mortgage Lending LLC has drawn CFPB complaints from 9 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.