CFPB Consumer Complaint Profile
Utah System of Higher Education
251 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 251
- Total complaints
- Above average
- 0
- Last 12 months
- 93.6%
- Timely response
- Below median
- 40
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Utah System of Higher Education sits at #785, with 251 complaints logged. Its on-time response rate is 93.6%, the 25th percentile among companies with 100+ complaints.
- #785
- of 3,843 companies by volume
- 93.6%
- on time (25th pctile)
- Student loan
- most-complained product
- 40
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Utah System of Higher Education vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.6% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2021 to 2022 complete years
- Annual CFPB complaint volume moved from 16 in 2021 to 4 in 2022 (2021 → 2022).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 58 |
| 2017 | 52 |
| 2018 | 37 |
| 2019 | 38 |
| 2020 | 42 |
| 2021 | 16 |
| 2022 | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Utah System of Higher Education
Utah System of Higher Education carries 251 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 40 states and territories have weighed in, giving this a nationwide footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Dealing with my lender or servicer," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Utah System of Higher Education draw a 93.6% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 6.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 3.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Utah System of Higher Education have?
Utah System of Higher Education has 251 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Utah System of Higher Education respond to complaints on time?
CFPB complaints against Utah System of Higher Education draw a 93.6% timely-response rate inside the expected window.
What product generates the most complaints for Utah System of Higher Education?
The most complained-about product for Utah System of Higher Education is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Utah System of Higher Education?
The most common issue reported by consumers about Utah System of Higher Education is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Utah System of Higher Education?
You can file a complaint against Utah System of Higher Education directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Utah System of Higher Education?
Consumers in 40 states and territories have filed complaints about Utah System of Higher Education with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Utah System of Higher Education: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (6.9% here).
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Utah System of Higher Education have?
Utah System of Higher Education has 251 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Utah System of Higher Education respond to complaints on time?
CFPB complaints against Utah System of Higher Education draw a 93.6% timely-response rate inside the expected window.
What product generates the most complaints for Utah System of Higher Education?
The most complained-about product for Utah System of Higher Education is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Utah System of Higher Education?
The most common issue reported by consumers about Utah System of Higher Education is "Dealing with my lender or servicer." All complaint issues are listed above with their counts.
How do I file a complaint against Utah System of Higher Education?
You can file a complaint against Utah System of Higher Education directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Utah System of Higher Education?
Consumers in 40 states and territories have filed complaints about Utah System of Higher Education with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.