CFPB Consumer Complaint Profile
Williams, Alexander & Associates, Inc
What 61 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 61
- Total complaints
- Mid-range
- 1
- Last 12 months
- 93.4%
- Timely response
- Bottom quartile
- 9
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Williams, Alexander & Associates, Inc has accumulated 61 complaints, placing it #1659 by volume. Its on-time response rate is 93.4%, the 25th percentile among companies with 100+ complaints.
- #1659
- of 3,843 companies by volume
- 93.4%
- on time (25th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Williams, Alexander & Associates, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.4% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 6 |
| 2015 | 7 |
| 2016 | 9 |
| 2017 | 4 |
| 2018 | 6 |
| 2019 | 3 |
| 2020 | 10 |
| 2021 | 7 |
| 2022 | 3 |
| 2023 | 5 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Williams, Alexander & Associates, Inc
The CFPB Consumer Complaint Database has logged 61 complaints against Williams, Alexander & Associates, Inc overall, with 1 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Cont'd attempts collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Williams, Alexander & Associates, Inc posts a 93.4% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 39.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Williams, Alexander & Associates, Inc have?
The CFPB has logged 61 complaints against Williams, Alexander & Associates, Inc to date, of which 1 came in over the last 12 months.
Does Williams, Alexander & Associates, Inc respond to complaints on time?
Williams, Alexander & Associates, Inc has a 93.4% timely response rate to CFPB complaints.
What product generates the most complaints for Williams, Alexander & Associates, Inc?
Among all products tied to Williams, Alexander & Associates, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Williams, Alexander & Associates, Inc?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Williams, Alexander & Associates, Inc; the full issue list with counts is above.
How do I file a complaint against Williams, Alexander & Associates, Inc?
You can file a complaint against Williams, Alexander & Associates, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Williams, Alexander & Associates, Inc?
The CFPB has recorded complaints against Williams, Alexander & Associates, Inc from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Williams, Alexander & Associates, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (39.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Williams, Alexander & Associates, Inc have?
The CFPB has logged 61 complaints against Williams, Alexander & Associates, Inc to date, of which 1 came in over the last 12 months.
Does Williams, Alexander & Associates, Inc respond to complaints on time?
Williams, Alexander & Associates, Inc has a 93.4% timely response rate to CFPB complaints.
What product generates the most complaints for Williams, Alexander & Associates, Inc?
Among all products tied to Williams, Alexander & Associates, Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Williams, Alexander & Associates, Inc?
Consumers most often cite "Cont'd attempts collect debt not owed" when complaining about Williams, Alexander & Associates, Inc; the full issue list with counts is above.
How do I file a complaint against Williams, Alexander & Associates, Inc?
You can file a complaint against Williams, Alexander & Associates, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Williams, Alexander & Associates, Inc?
The CFPB has recorded complaints against Williams, Alexander & Associates, Inc from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.