CFPB Consumer Complaint Profile
Zillow Group Inc.
Behind the 48 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 48
- Total complaints
- Mid-range
- 7
- Last 12 months
- 95.8%
- Timely response
- Below median
- 18
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Zillow Group Inc. has accumulated 48 complaints, placing it #1877 by volume. Its on-time response rate is 95.8%, the 33rd percentile among companies with 100+ complaints.
- #1877
- of 3,843 companies by volume
- 95.8%
- on time (33rd pctile)
- Mortgage
- most-complained product
- 18
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Zillow Group Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.8% Around the middle higher than 33% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 20 |
| 2022 | 5 |
| 2023 | 8 |
| 2024 | 5 |
| 2025 | 9 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Zillow Group Inc.
48 complaints against Zillow Group Inc. appear in the CFPB record, including 7 from the trailing year. The 18 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Inside that category, "Closing on a mortgage" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Zillow Group Inc.'s timely response rate stands at 95.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 10.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Zillow Group Inc. have?
48 complaints have been filed against Zillow Group Inc. with the CFPB overall - 7 of them in the past year.
Does Zillow Group Inc. respond to complaints on time?
CFPB complaints against Zillow Group Inc. draw a 95.8% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Zillow Group Inc.?
Among all products tied to Zillow Group Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Zillow Group Inc.?
Consumers most often cite "Closing on a mortgage" when complaining about Zillow Group Inc.; the full issue list with counts is above.
How do I file a complaint against Zillow Group Inc.?
You can file a complaint against Zillow Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Zillow Group Inc.?
Zillow Group Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Zillow Group Inc. have?
48 complaints have been filed against Zillow Group Inc. with the CFPB overall - 7 of them in the past year.
Does Zillow Group Inc. respond to complaints on time?
CFPB complaints against Zillow Group Inc. draw a 95.8% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Zillow Group Inc.?
Among all products tied to Zillow Group Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Zillow Group Inc.?
Consumers most often cite "Closing on a mortgage" when complaining about Zillow Group Inc.; the full issue list with counts is above.
How do I file a complaint against Zillow Group Inc.?
You can file a complaint against Zillow Group Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Zillow Group Inc.?
Zillow Group Inc. has drawn CFPB complaints from 18 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.