Overton, Russell, Doerr and Donovan, LLP

What the CFPB Record Shows for Overton, Russell, Doerr and Donovan, LLP

PlainCredit places Overton, Russell, Doerr and Donovan, LLP at #515 of 656 debt collectors by CFPB debt-collection complaint volume (22nd percentile), matching the Collectors directory ranking. 135 debt-collection complaints against Overton, Russell, Doerr and Donovan, LLP appear in the CFPB record - 93.8% of the 144 complaints filed about this entity. The 19 states and territories represented make this a multi-state operation by complaint volume. The most common debt type behind these complaints is "Medical debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.

Within the Bureau's 15-day response window, this company answers 87.5% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Of resolved cases, 13.9% closed with monetary or non-monetary relief to the consumer. Consumers formally disputed the company's response in 34.4% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.

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