Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Medical
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Most consumers facing collection complaints carry utilization in the Fair-Poor band. FICO bands per myFICO + Experian guidance.
FICO impact ranges synthesize myFICO + Experian + Equifax consumer-education materials. Individual results vary.
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 65 |
| 2014 | 162 |
| 2015 | 110 |
| 2016 | 109 |
| 2017 | 112 |
| 2018 | 87 |
| 2019 | 71 |
| 2020 | 1 |
| 2021 | 4 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 3 |
Complaints by State (Top 15)
Other Complaint Types
Your Rights with Debt Collectors
The Fair Debt Collection Practices Act (FDCPA) protects you from abusive, unfair, and deceptive collection practices.
- Request written verification of any debt within 30 days of first contact
- Dispute a debt if you believe it is incorrect or does not belong to you
- Demand the collector stop contacting you (in writing)
- File a complaint with the CFPB at consumerfinance.gov/complaint
What the CFPB Record Shows for Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch
The CFPB has logged 704 debt-collection complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch, 96.2% of the 732 complaints filed against this entity overall. Consumers in 45 states and territories have filed reports, putting this collection operation in nationwide territory by complaint volume. The most common debt type behind these complaints is "Medical," which is the category consumers most often describe when they file a CFPB report about this collector. "Cont'd attempts collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
The company's timely response rate is 91.3%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. 14.2% of resolved cases against this company closed with some form of consumer relief. Consumers formally disputed the company's response in 12.8% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
How to read these numbers, and what to do if you're disputing a charge
Complaint volume alone does not prove wrongdoing, larger collection portfolios naturally produce more complaints, but the combination of timely-response rate, relief ratio, and dispute rate above gives a reasonable empirical picture of how this collector handles consumer interactions. Anyone in active dispute with this company should keep written records, use certified mail for verification requests (see your FDCPA rights above), and consider filing a CFPB complaint if standard resolution channels stall.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Frequently Asked Questions
How many debt collection complaints does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch have?
The CFPB has logged 704 debt-collection complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch, 96.2% of all complaints filed against this company.
Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch respond to complaints on time?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch's CFPB timely-response rate is 91.3%.
Does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch provide relief to consumers?
Of resolved complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch, 14.2% ended with consumer relief of some kind.
What type of debt does Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch primarily collect?
Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch primarily collects "Medical" based on CFPB complaint data. The full breakdown of debt types is shown above.
What rights do I have against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch?
Under the Fair Debt Collection Practices Act (FDCPA), you can request written debt verification within 30 days, dispute debts you believe are incorrect, demand the collector stop contacting you in writing, and file a complaint with the CFPB at consumerfinance.gov/complaint.
In how many states is Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch active?
CFPB data shows consumer complaints against Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch from 45 states and territories.
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.