CFPB Consumer Complaint Profile

Acranet Inc

Behind the 32 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

32
Total complaints
3
Last 12 months
93.8%
Timely response
15
States affected

The verdict

Acranet Inc ranks #2273 of 3,848 financial companies by CFPB complaint volume, with 32 complaints on record. Its on-time response rate is 93.8%, ahead of the 93% median among companies with 100+ complaints.

#2273
of 3,848 companies by volume
93.8%
answered on time
Credit reporting, cr…
most-complained product
15
states with complaints
Acranet Inc timely response rate 93.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 14
Credit reporting or other personal consumer reports - Credit reporting 11
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 3
Credit reporting or other personal consumer reports - Other personal consumer report 1
Credit reporting 1
Consumer Loan - Installment loan 1
Mortgage - FHA mortgage 1

Top Issues

1.Improper use of your report 18
2.Incorrect information on your report 5
3.Problem with a company's investigation into an existing problem 2
4.Problem with a credit reporting company's investigation into an existing problem 2
5.Problem with a company's investigation into an existing issue 1
6.Incorrect information on credit report 1
7.Credit monitoring or identity theft protection services 1
8.Shopping for a loan or lease 1
9.Applying for a mortgage or refinancing an existing mortgage 1

Complaints by Year

Year Complaints
2016 1
2017 2
2018 4
2019 1
2020 1
2021 1
2022 6
2023 4
2024 5
2025 6
2026 1

Complaints by State (Top 15)

California 8
Mississippi 6
Pennsylvania 3
Alabama 2
Illinois 2
Arizona 2
Washington 1
Arkansas 1
Oklahoma 1
Iowa 1
Texas 1
North Carolina 1
New York 1
Louisiana 1
South Carolina 1

Company Responses

Closed with explanation 32

What the CFPB Complaint Record Shows for Acranet Inc

Acranet Inc carries 32 complaints in the CFPB's database, 3 of them filed within the past 12 months. Consumers spanning 15 states and territories have weighed in, giving this a multi-regional footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Improper use of your report," a reasonable starting point for understanding recurring friction.

Acranet Inc's timely response rate stands at 93.8%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response in 0% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Acranet Inc have?

The CFPB has logged 32 complaints against Acranet Inc to date, of which 3 came in over the last 12 months.

Does Acranet Inc respond to complaints on time?

Acranet Inc's CFPB timely-response rate is 93.8%.

What product generates the most complaints for Acranet Inc?

"Credit reporting, credit repair services, or other personal consumer reports" draws more CFPB complaints against Acranet Inc than any other product - see the full breakdown above.

What is the most common complaint issue with Acranet Inc?

Consumers most often cite "Improper use of your report" when complaining about Acranet Inc; the full issue list with counts is above.

How do I file a complaint against Acranet Inc?

You can file a complaint against Acranet Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Acranet Inc?

Acranet Inc has drawn CFPB complaints from 15 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Also handles Credit reporting, credit repair services, or other personal consumer reports

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.